Clinical Solutions Manager

Job Description

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About BioIntelliSense

The future of healthcare is here. Join us to shape the future of healthcare for patients and clinicians. BioIntelliSense is helping to decode human physiology and pioneer a new standard of proactive monitoring to improve healthcare outcomes and save lives.

Our FDA-cleared and award-winning BioButton® wearables, BioHub™ gateways, BioMobile™ applications, BioCloud™ data services and the BioDashboard™ clinical intelligence system creates a comprehensive tech-enhanced solution that makes continuous monitoring reliable and scalable. Through our physiologic intelligence and AI-driven analytics, clinicians have access to vital sign trending and data-driven insights to enable earlier detection of patient health decline and proactive intervention for faster, safer care.

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About the Role

The Clinical Solutions Manager will report to the VP of Customer Success. Within the Operations team there are five groups: Integrated Supply Chain, Data Services, Program Management, Technical Solution Delivery and Customer Solution Delivery. This role will be in the Customer Solution Delivery group and be responsible for providing clinical support focused on implementation and post-implementation, while using clinical knowledge and experience to develop solutions that meet customer needs.

What You'll Do

• Lead complex client implementations including reviewing customer’s use cases, determining product solutions, establishing success metrics, supporting the development of clinical workflows and implementation roadmaps
• Build client relationships to ensure implementations meet customer requirements and BioIntelliSense capabilities
• Train and educate customers on BioIntelliSense product offerings and value proposition
• Provide ongoing clinical support and post-implementation improvement and optimization
• Coordinate with sales/business development, product, data science, customer care and operations teams to ensure successful client implementations
• Contribute clinical expertise to the end-to-end BioIntelliSense solution, offering support internally and externally
• Solicit market feedback to drive feature requests and improvements for the product roadmap
• As needed, coordinate with the sales team to partner with customers during the sales process to understand customer needs and develop a value proposition and business case

What We Are Looking For

• Bachelor’s Degree in Nursing or RN is required. RT or other clinical degree/certification will be considered
• 5+ years of professional work experience in a healthcare clinical or hospital setting
• 2+ years of professional work in a clinical consulting role with a healthcare company
• Remote patient monitoring or telehealth experience preferred
• Demonstrated strong organization, time management and project management skills
• Understanding of HIPAA requirements and compliance
• Strong communication and relationship management skills, in both pre-sales and post-sales environments
• Demonstrated ability to effectively communicate with customer, managers, clinicians/ practitioners and executives on product, clinical expectations, technical integration, and business process
• Proficient in Excel, Word and PowerPoint and ability to independently produce documents
• Ability to project manage and complete projects in a timely manner
• General travel expectations are 40-50% travel. There maybe be some periods of 50%+ travel given the number of customer implementations.

Company Culture and Benefits

Our Workplace Culture:

We’re a dynamic remote-first environment, with offices in Golden, CO and Redwood City, CA and a talented, motivated team of colleagues globally. We’re passionate about BioIntelliSense and are motivated by our shared mission. As OneBioTeam, we’re a collaborative team that thrives in a fast-paced environment and embraces challenges as opportunities to shape the future, together.

Comprehensive Benefits Package:

· STD, LTD, Insurance Plans

· HSA and Flexible Spending Accounts

· FlexVTO (flexible vacation plans), Paid Sick Leave, 11 Company Holidays

· Home Office Benefits Stipend for Fully Remote Roles

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran, disability status or any other status protected under federal, state or local law.