Head of Product Design - Remote (US/CANADA)

Job Description

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.

The Opportunity

Design is a growth lever at Luxury Presence, not a support function. Our customers are some of the most discerning professionals in real estate, and the products they use every day need to earn their loyalty. This role exists because we're raising the bar.

We're looking for a Head of Product Design to define and build the design discipline at LP. You'll set the vision, establish the standards, and lead a talented team creating experiences that agents genuinely love. Your work will show up directly in retention metrics, weekly active users, and the reputation LP holds in its market.

This is not a steady-state role. We're at an inflection point as a product organization, with AI capabilities opening up new surface area and a customer base that's more engaged than ever. The person who takes this seat will shape what design means at LP for years to come. You must be AI-forward: not just adopting tools, but rethinking how great design gets made at speed.

What You'll Own

Design Vision and Strategy

Product Impact

Team and Org

AI-Driven Velocity

• Define and publish a Product Design strategy within your first 90 days, then evangelize it company-wide
• Establish design principles, standards, and a point of view that sets LP apart in the market
• Champion the customer's perspective in every product decision, keeping agent needs at the center
• Partner with Product and Engineering to drive meaningful improvements in platform engagement and WAUs
• Own the quality bar for every customer-facing experience
• Translate product strategy into design execution that moves the metrics that matter
• Lead and develop the Product Design team, building an environment where great designers want to stay and grow
• Hire and retain top-tier design talent as the team scales
• Build a culture of feedback, craft, and accountability
• Integrate AI tools and workflows into the design practice to increase design velocity by 25% without compromising quality
• Model AI-native ways of working and coach the team to adopt them

What We're Looking For

Experience

Leadership and Mindset

Domain

Join us in shaping the future of real estate

The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.

We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.

Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date.

More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry's most powerful brokerages rely on Luxury Presence as a trusted business partner.

Every year since 2020, Luxury Presence has ranked on BuiltIn's Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform.

• 8+ years in product design, with at least 3 years in a Head of Design, Design Director, or equivalent leadership role
• Proven track record leading design at a high-growth SaaS company, ideally at a similar scale or trajectory to LP
• Experience building and scaling design teams, with demonstrated success retaining top talent
• Portfolio of work that shows measurable business impact alongside exceptional craft
• Systems thinker who connects design decisions to business outcomes like retention and revenue
• Deep ownership mentality: you take responsibility for quality and outcomes, not just output
• Cross-functional leader who can earn influence across Product, Engineering, and GTM
• Operationally rigorous: you run a tight org with clear processes, feedback loops, and accountability
• AI-forward: you actively use AI in your design practice and aren't waiting to be told to
• Genuine curiosity about how real estate professionals work, what they need, and what earns their trust
• Experience designing for complex, data-rich, or workflow-heavy products is a strong plus