IT Technician

Job Description

Strategic Growth Partners is committed to upholding our company values and ensuring data confidentiality. We provide robust services to our clients across multiple time zones and foster a collaborative, innovative, and diverse work environment.

Strategic Growth Partners (SGP) is seeking an experienced IT Technician to provide Tier 1 and Tier 2 technical support while maintaining and improving our Microsoft cloud environment and end-user systems. The ideal candidate is customer-focused, highly organized, and capable of managing multiple priorities in a fast-paced, remote environment.

Workplace Type: Remote.

Compensation: W-2. $65,000 - $70,000 per year.

Responsibilities include:

· To diagnose, maintain and repair IT systems.

· Gather details from staff and systems, possess clear communication skills, provide clear documentation on steps taken, enact any defined operating procedure and/or approved best practices per scenario.

· To navigate, guide and apply necessary base configuration changes in various system interfaces including but not limited to:

o BitWarden Password Manager

o Microsoft 365 Admin Center (license management, user profile management,

o Microsoft Authenticator

o Microsoft Azure/Entra - Active Director (Join Azure, bitlocker, MFA)

o Microsoft Exchange Online (Email, Message Trace and Security Groups)

o Microsoft Office Suite 365 (OneDrive, Word, Excel, PowerPoint, etc.)

o Microsoft Remote Desktop Services Client

o Microsoft SharePoint Online

o Microsoft Windows 10/11

o Mobile OS: Android and iOS

o TeamViewer

· Tier 1-2 End-user support including help escalating to contracted other 3rd party providers (Red River, Pythian, etc)

· Simple migration tasks between software and applications (e.g., on-prem server to cloud transfer).

· Create and maintain technical documentation for both IT and End User audiences. (e.g., Forms, Asset lists, Directories, Tickets, Guides)

· Other basic and intermediate IT administration tasks mutually agreed upon.

· Maintain approved on-going training, research, and troubleshoot concepts in Dev environment.

· Work with Managers and HR to Onboard/Offboard personnel

· Partake in company meetings

· Provide guidance, training, and mentorship to junior IT team members

· Work with diverse people, companies, time zones, platforms, and varying levels of demands.

· Work on Special Projects for IT Division, including but not limited to internal SharePoint restructuring Project.

Qualifications:

Preferred Qualifications:

SGP is committed to hiring and retaining a diverse workforce. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We are also committed to providing accommodations for persons with disabilities.

• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and professional experience.
• Minimum of 3 years of experience providing Tier 1 and Tier 2 IT support in a Microsoft-based environment.
• Experience administering Microsoft 365, Azure/Entra ID, Exchange Online, SharePoint Online, and Windows 10/11.
• Strong understanding of Active Directory, identity management, multi-factor authentication, BitLocker, and Microsoft licensing.
• Experience supporting desktop hardware, laptops, printers, mobile devices, and remote users.
• Experience using remote support and endpoint management tools.
• Strong troubleshooting and problem-solving skills with the ability to prioritize multiple support requests.
• Excellent verbal and written communication skills with strong customer service orientation.
• Experience documenting technical procedures, support tickets, and system configurations.
• Ability to work independently in a remote environment while collaborating effectively with distributed teams.
• Strong organizational skills with exceptional attention to detail.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Microsoft certifications such as Microsoft 365 Certified, Azure Administrator Associate, Modern Desktop Administrator, or similar.
• Experience with SharePoint administration and site development.
• Experience with Microsoft Intune or other Mobile Device Management (MDM) solutions.
• Experience with endpoint security, antivirus, and endpoint detection and response (EDR) platforms.
• Familiarity with cloud migration projects and Microsoft best practices.
• Experience supporting professional services, consulting, or government contracting organizations.