Learning & Development Consultant

Job Description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Learning & Development Consultant at Coupa:

The L&D Consultant plays a critical hands-on role in delivering Coupa’s flagship leadership and professional development programs. Reporting into the Talent Experience Director, this individual operates as a program manager and core facilitator, leading the day-to-day execution, participant experience, and operational administration of key learning journeys.

This role bridges instructional design and learner engagement by conducting local needs analyses, co-creating dynamic content, facilitating key modules, and measuring program impact. Working closely with HR Business Partners, subject matter experts, and business leaders, the L&D Consultant ensures our development programs equip employees with the practical skills needed to grow, perform, and drive business results.

What You'll Do:

Learning & Development Consultant:

• Needs Assessment: Conduct localized and functional needs assessments to identify skill gaps, partner with managers, and understand specific team learning requirements.
• Program Execution & Co-Design: Partner with instructional designers and external partners to translate learning requirements into engaging workshops, blended learning paths, e-learning modules, and performance support tools based on adult learning principles.
• Interactive Facilitation: Act as a primary facilitator for cohort workshops, live training sessions, and group discussions—creating a dynamic, inclusive, and collaborative environment for participants.
• Learner Adaptation: Flex delivery and content in real time to support diverse learning styles, group dynamics, and participant skill levels.
• Continuous Improvement: Analyze participant feedback, attendance, and immediate application metrics to provide evidence-based recommendations for program enhancement.
• Foster Community: Build and nurture internal learning communities, peer-coaching circles, and practice forums across different business units.

Talent Experience Program Lead

Stakeholder Collaboration & Measurement

• Program Operations & Lifecycle: Oversee the end-to-end administration, scheduling, participant communications, and logistics for assigned flagship talent programs (e.g., Ignite, Accelerate, Soar, Foundations).
• Operational Coordination: Guide Program Coordinators and Solutions Specialists on cohort setup, platform configuration, LMS tracking, and event execution to ensure a seamless learner experience.
• Content Refresh & Delivery: Regularly update course materials, toolkits, and case studies to keep program content relevant, engaging, and aligned with Coupa’s strategic priorities.
• Cross-Functional Collaboration: Partner with internal Subject Matter Experts (SMEs) across Coupa to guest-facilitate, share functional knowledge, and contribute to program content.
• Vendor & Resource Support: Coordinate with external training vendors and contractors to align on delivery schedules, logistics, and quality standards
• Partner with Stakeholders: Serve as an operational talent advisor to frontline managers, team leads, and HR Business Partners to solve learning gaps with structured programs.
• Talent Process Integration: Partner with the broader Talent Management team to align development programs with employee onboarding, performance enablement, and internal mobility.
• Impact Evaluation: Work alongside Talent Operations to track program completion rates, survey scores, and behavioral application, turning data into actionable insights for continuous improvement.
• Industry Awareness: Stay current on modern learning formats, digital facilitation tools, and talent experience trends to continually enhance program engagement.

What You Will Bring to Coupa:

At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being . We offer a comprehensive suite of benefits designed to help you and your family thrive:

Global Well-Being Perks (For All Employees Globally)

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

• 5+ years of experience in Learning and Development (L&D), Talent Management, or Corporate Training, with direct experience managing structured cohort-based learning programs.
• Strong Facilitation Skills: Proven ability to facilitate engaging, interactive workshops for early-in-career through mid-level management audiences.
• Instructional Design Understanding: Solid grasp of adult learning theory, instructional design frameworks (e.g., ADDIE, SAM), and interactive learning technologies.
• Project & Program Management: Demonstrated success managing multi-week or multi-month learning programs from kickoff to evaluation.
• Strong Communication: Excellent verbal, written, and presentation skills—able to break down complex concepts into actionable takeaways.
• Data & Feedback Literacy: Experience using survey tools, LMS data, and participant metrics to measure satisfaction and refine learning experiences.
• Collaborative Mindset: A customer-first approach with the ability to build strong working relationships with HRBPs, SMEs, and business stakeholders across regions.
• Education & Certifications: Relevant L&D or coaching certifications (e.g., ATD, DDI, ICF, Myers-Briggs) are a plus.
• Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
• Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
• Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
• Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
• Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
• Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .