Patient Onboarding Associate- Call Center

Job Description

Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform— removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.

Key Responsibilities

• Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
• Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
• Accurately collect and document patient demographics, medical history, insurance, and appointment information.
• Handle inbound and outbound calls and emails while providing empathetic, solution-focused support.
• Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance.
• Adapt to changing processes, technology, and business priorities.
• Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence.
• Maintain a distraction-free home workspace with reliable high-speed internet.
• Meet established quality, productivity, and performance expectations.

Requirements:

• Office Admin experience, 1 year required
• Demonstrates a high level of customer service and interpersonal communication skills
• Call/Contact center or other high call volume experience, 1 year preferred
• Proficient with Google Suite
• Highly detail-oriented
• Ability to multi-task in a fast-paced work environment
• High School Diploma or equivalent
• Must be able to work in the US without restriction
• Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages.
• Please Note:
• While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in all states at this time.
• We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process.
• To qualify for a fully remote role candidates must reside outside of a 50 mile radius from our Nashville office.

What we can offer you:

• Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.
• A fun collaborative and supportive work environment with a fast-growing, innovative company.
• Realistic growth opportunities
• Hybrid/remote work
• Employee referral program

Available Shift Options

Shift Hours

• Pacific Time (PST): Monday – Friday, 1:00 PM – 5:00 PM
• Central Time (CST): Monday – Friday, 3:00 PM – 7:00 PM
• Eastern Time (EST): Monday – Friday, 4:00 PM – 8:00 PM

Luna Values

• Care Exceptionally. Patients and therapists first. Safety and trust. Serve the whole journey.
• Own the Outcome. Disciplined prioritization. Raise problems early. Details matter.
• One Luna. Debate, align, execute. Relentless humility. Communicate intentionally.
• Think Beyond. 1% better everyday. Assume we're missing something. Stay curious.

#3 Best Employer in Healthcare (Forbes, 2025)

#1 Best Company in MSK Care (Forbes, 2025)

#13 World's Most Innovative Companies in Healthcare (Fast Company, 2024)

Exceptional Performance Designation (Medicare/CMS MIPS, 2022, 2023, 2024)

Gold Indigo Design Award for mobile app design excellence 2020