Senior Manager, Quality

Job Description

OUR MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

ABOUT THE ROLE

As Senior Manager, Quality, you will own Thyme Care’s approach to contractual quality performance, including HEDIS, Stars, partner-specific quality measures, and other emerging quality priorities and opportunities.

You will own the end-to-end operationalization of quality measures and campaigns—from understanding the measure and identifying the opportunity, to designing the workflow, developing job aids and enablement, coordinating implementation, monitoring execution, and evaluating performance. This portfolio includes measures and programs such as seasonal flu vaccination, health risk assessments, in-home wellness assessments, transition of care measures, preventive screenings, and other payer-specific quality initiatives.

This is both an operational and analytical role. You will be expected to work directly with quality and operational data, investigate performance questions, define reporting requirements and measure logic, and translate findings into practical workflows and interventions. You’ll partner closely with Data and Product, while also working directly with Care Teams and Operations to make sure campaigns can be executed reliably in practice.

Reporting to the Director of Quality, this is an opportunity to build and scale a critical capability and improve patient outcomes. As capacity allows, you may also contribute to broader Quality priorities such as accreditation, member complaints, and patient safety initiatives.

WHAT YOU’LL DO

Own Quality Measures & Campaigns

Build Scalable Quality Operations

WHAT YOU’VE DONE

NICE TO HAVE

WHAT LEADS TO SUCCESS

Operational & Execution-Oriented. You can take a quality measure or payer requirement and turn it into a practical, scalable operating model. You think through workflows, owners, tasking, job aids, training, timelines, member lists, escalation paths, and reporting—not just the strategy.

Analytical & Technically Fluent. You can independently work through messy healthcare data, validate assumptions, identify trends and outliers, and turn analysis into action. You are comfortable moving between spreadsheets, BI tools, measure specifications, and operational workflows—and partnering with Data teams on more complex analyses.

Quality Performance Expertise. You understand how HEDIS, Stars, payer quality measures, and contractual requirements translate into operational workflows and performance improvement.

Strong Cross-Functional Leader. You can influence teams you do not manage directly and establish alignment across technical, clinical, operational, and commercial stakeholders.

Continuous Improvement Mindset. You don't stop at launching a campaign or reporting performance. You want to understand where execution is breaking down, why gaps persist, what should change, and whether the intervention worked.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $140,250 - $165,000. The salary range could be lower or higher than this if the role is hired at another level. This position is also bonus-eligible.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

• Own the portfolio of HEDIS, Stars, contractual quality measures, and related campaigns across Thyme Care’s payer partnerships.
• Translate measure specifications and partner requirements into executable workflows, including member identification, tasking, outreach models, roles, timelines, escalation paths, and reporting.
• Develop and maintain the job aids, SOPs, training, and enablement needed for Care Teams and Operations to execute campaigns consistently.
• Lead implementation of initiatives such as vaccinations, HRAs, in-home wellness assessments, preventive screenings, transition-of-care measures, and other quality gap-closure programs.
• Independently analyze quality and operational data to identify gaps, validate performance, understand drivers, and recommend interventions.
• Establish performance metrics and operating cadences for each initiative and monitor and report updates on both measure outcomes and operational execution.
• Conduct retrospectives, root cause analyses, and structured improvement cycles to identify where workflows are breaking down and improve future performance.
• Partner with Data as needed to define measure logic, dashboards, patient lists, gap reporting, and automated monitoring; independently validate outputs and troubleshoot discrepancies.
• Lead cross-functional execution across Partnership Operations, Care Teams, Clinical, Data, Product, Marketing, and Care Delivery Operations.
• Build repeatable playbooks, campaign calendars, prioritization processes, and operating infrastructure that allow Thyme Care to support a growing portfolio of quality measures.
• Apply automation and AI to improve processes, structured data capture, reporting files, and other capabilities that reduce manual work and make quality programs easier to scale.
• Surface risks, tradeoffs, and recommendations to senior leaders and contribute to the Quality Committee and other quality governance activities.
• You have 6+ years of experience in healthcare quality, quality operations, population health, value-based care, managed care, health plan operations, consulting, or a related field.
• You have meaningful experience with HEDIS, Stars, payer quality measures, or other healthcare quality performance programs.
• You have translated quality, clinical, or payer requirements into operational workflows and successfully implemented them across frontline teams.
• You have experience prioritizing across multiple quality opportunities, balancing expected impact, contractual importance, operational effort, feasibility, and team capacity.
• You have strong project and program management skills, including experience managing multiple concurrent campaigns or initiatives with different owners, populations, timelines, and dependencies.
• You have independently analyzed healthcare or operational data and translated findings into actionable recommendations.
• You are advanced in Excel or Google Sheets, including working with large datasets, complex formulas, and data validation.
• You have working proficiency with SQL, or comparable experience independently querying and manipulating complex datasets.
• You have experience with BI and reporting tools such as Looker, Tableau, Power BI, or equivalent platforms.
• You can define reporting requirements, measure logic, and data specifications in partnership with Data or Analytics teams.
• You communicate clearly in writing and verbally, from staff-facing operational guidance to performance updates, tradeoffs, and recommendations for senior and cross-functional stakeholders.
• Experience designing member outreach campaigns, care-team workflows, tasking, job aids, or training in support of quality measures.
• Experience working with claims, eligibility, clinical, care management, or quality-measure datasets.
• Experience building dashboards, automated reporting, or reusable quality analytics workflows.
• Direct experience with NCQA HEDIS specifications or Stars programs.
• Experience with Medicare Advantage, Medicaid managed care, or risk adjustment.
• Experience using automation or AI to support quality reporting, gap identification, or workflow efficiency.
• CPHQ, Lean Six Sigma, or related quality improvement or analytics training.