Senior Technical Program Manager, Business Systems

Job Description

About Outreach

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

About the Team

At Outreach, Business Systems’ mission is to enable and enhance corporate processes at scale. We are a centralized team providing a suite of services to other Outreachers, helping them to efficiently serve our customers and each other. We are building the team around strong critical thinkers - individuals who can navigate ambiguity and help us along our journey of discovery and transformation.

The Role

As a Senior Technical Program Manager, you will lead and deliver high-impact, cross-functional initiatives across teams, including Engineering, Product, GTM, Finance, Support Operations, Legal, Privacy, Marketing and Analytics You’ll guide our cloud-first architecture strategy, streamline business processes, and drive scalable system integrations and implementations. This role demands strong ownership, accountability, and exceptional communication — delivering results amid ambiguity and in a highly dynamic environment with precision and clarity. You’ll anticipate risks, adapt quickly, assess build-vs-buy options, align technical solutions with business objectives, and deliver process capabilities that seamlessly connect systems and teams across the organization. This role offers the opportunity to work across diverse functional domains — Product & Engineering, GTM, finance, and customer systems — ideal for someone who is curious, adaptable, and eager to connect technical depth with business impact

Location: This position can be in hybrid in Seattle or remote within the US (prefer PST).

Your Daily Adventures Will Include

• Lead large cross-functional programs spanning Business Systems Engineering, Product, Support Operations, Finance, Marketing, Privacy, and other cross-functional teams to deliver strategic initiatives aligned with business objectives.
• Own program execution — driving scope, schedules, risks, dependencies, and stakeholder alignment to ensure successful delivery outcomes.
• Drive alignment across technical and non-technical stakeholders by translating high-level, ambiguous business goals into clearly documented systems and technical requirements that enable scalable, working solutions.
• Identify and resolve delivery bottlenecks, negotiate trade-offs, and maintain alignment through changing priorities.
• Partner with teams to improve processes, streamline operations, and drive efficiency across tools and workflows.
• Apply technical acumen to assess architecture, data, and integration impacts; influence scalable design decisions and mitigate risks in collaboration with engineering team.
• Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities.

Our Vision of You

Why You’ll Love It Here

• Flexible time off

• A parental leave program that includes options for a paid night nurse, and a gradual return to work

• Infertility/ assisted reproductive services benefit

• Employee referral bonuses to encourage the addition of great new people to the team

• Snacks and beverages in the Office, along with fun events to celebrate

• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.

• 6+ years of experience as a Technical Program Manager, Engineering Operations, or a similar role within a fast-paced SaaS environment.
• Bachelor’s or Master’s degree in Computer Science or a related technical discipline, or equivalent experience.
• Proven success leading complex, cross-functional programs across multiple systems and teams.
• Strong program management, organizational, and problem-solving skills with the ability to balance technical depth and business context.
• Hands-on experience implementing or integrating GTM tools within Salesforce
• Proven experience managing or optimizing quote-to-cash processes, including pricing, quoting, billing, and order management workflows.
• Solid understanding of system architecture, data flows, and integration, with the ability to flag and manage technical risks.
• Skilled in roadmap planning, scoping, and discovery for large—scale initiatives, with expertise in defining and documenting requirements, managing dependencies, and communicating progress across all levels.
• Adept at navigating ambiguity, managing competing priorities, and adapting to dynamic environments.
• Trusted for ownership, accountability, and delivery excellence – consistently driving stakeholder alignment and execution clarity.
• Excellent communicator – clear, empathetic, and confident across both technical and executive stakeholders.
• Embody our core values: We Take Ownership, We Win As One Team, We Are Trusted Advisors.