Service of Process Specialist

Job Description

Magna Legal Services is a trusted nationwide partner to law firms, corporations, insurance carriers, and government agencies, delivering comprehensive legal support at every stage of a case. From court reporting and record retrieval to jury consulting, investigations, litigation graphics, and language services, we help our clients navigate complex legal challenges with confidence. Our reputation is built on the expertise, dedication, and professionalism of our team, and we’re proud to foster a culture where talented people can do meaningful work and grow their careers.

Magna Legal Services is seeking a detail-oriented and dependable Service of Process Specialist to support the coordination and administration of service of process assignments. This individual will communicate regularly with clients and process servers, prepare service-related documents, dispatch assignments, and help ensure each request is completed accurately and in accordance with client requirements.

The ideal candidate is an organized, responsive professional who can manage multiple priorities in a fast-paced environment. Success in this role requires strong communication skills, careful attention to detail, consistent attendance, and the ability to learn and retain new information. We are looking for someone who can think critically, adapt to changing needs, and work collaboratively to resolve issues and keep assignments moving forward.

Primary Responsibilities

• Communicate with clients and process servers by phone and email regarding assignments, instructions, status updates, and related questions.
• Review incoming service requests and supporting documents to confirm that all required information is complete and accurate.
• Prepare documents for service, including data entry, scanning, copying, organizing, and uploading files.
• Prepare routine legal and service-related documents using established procedures and templates.
• Dispatch assignments to process servers based on availability, location, deadlines, and client requirements.
• Monitor active assignments, follow up with process servers, and provide timely updates to clients.
• Maintain accurate assignment records and update internal systems throughout the service process.
• Review documents and completed work for accuracy, consistency, and compliance with client-specific instructions.
• Track and manage varying client requirements, deadlines, and service expectations.
• Identify missing information or potential issues and escalate them to the appropriate team member when necessary.
• Assist other department members with administrative and operational tasks as needed.

Desired Background

Desired Background

• At least two years of relevant professional experience in an attorney service, process serving company, private investigations company, records retrieval company, law firm, or similar legal services environment is required.
• Familiarity with legal terminology, court-related documents, or service of process procedures.
• Ability to type accurately at a minimum speed of 50 words per minute.
• Strong written and verbal communication skills.
• Excellent attention to detail and commitment to producing accurate work.
• Ability to manage multiple assignments, priorities, and deadlines in a fast-paced environment.
• Strong organizational, problem-solving, and follow-up skills.
• Ability to learn new systems and procedures quickly, retain information, and adapt to changing business needs.
• Dependable work habits and consistent attendance.
• Associate’s degree or higher preferred, but not required.

Please note: Candidates without the required relevant experience will not be considered for this position.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.