Sr Manager, Product Design (AI Workflows)

Job Description

About the Role

What You'll Do

What We Are Looking For

How You Work

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• Manage, coach and develop 8–12 product designers across US- and India-based teams.
• Lead design execution for AI-powered workflows spanning Product and Revenue lines — the communication, messaging and automation experiences customers use to reach and engage their own customers.
• Connect customer needs, business goals, technical constraints and product strategy across these cross-cutting AI workflow surfaces.
• Set expectations for quality, accountability, collaboration, communication and delivery.
• Keep designers focused on the highest-priority work, help them manage ambiguity and clarify what is expected, blocked or ready for decision.
• Partner with Product, Engineering, Data, design leadership and the Senior Director, Product Design to shape roadmaps, clarify tradeoffs and improve outcomes across Product and Revenue AI initiatives.
• Lead critiques, coaching conversations, quality reviews and launch-readiness discussions that improve usability, accessibility, interaction quality, visual consistency, design-system alignment and the quality of AI-assisted experiences.
• Maintain workstream visibility through useful rituals, crisp updates and timely risk escalation.
• Hire excellent talent, onboard designers and create clear development plans.
• Use AI-powered tools and workflows to accelerate exploration, prototyping, synthesis, documentation and production collaboration without lowering the quality bar.
• 9+ years of relevant product design, UX or product experience work, including 3+ years managing product designers.
• Proven experience managing designers in complex B2B SaaS, platform, workflow-heavy or multi-product environments.
• An exceptionally strong portfolio that demonstrates product judgment, systems thinking, customer empathy, high-quality execution and measurable product impact — ideally including AI-powered or AI-assisted product experiences.
• Exceptional visual and interaction design judgment, with the ability to raise the quality of work across a team.
• Strong management skills with individual contributors, including keeping designers focused, unblocked, accountable and connected to the broader goals of the work.
• Excellent communication skills, with the ability to maintain visibility across workstreams and give leadership a clear view of progress, risks, tradeoffs and decisions.
• Experience leading critique, coaching designers, giving direct feedback and helping teams make stronger product design decisions.
• Working knowledge of design systems, accessibility standards, reusable patterns and scalable product experience decisions.
• Strong product judgement and comfort balancing customer needs, business outcomes, technical constraints and speed of execution — particularly across cross-functional Product and Revenue initiatives.
• Comfort designing for AI-native experiences: conversational interfaces, automation, agentic workflows or generative communication tools.
• Proven ability to hire strong designers, develop existing talent, support career growth and performance manage team members who need additional support.
• Experience managing distributed teams and working across time zones; experience working closely with India-based teams is highly valuable.
• Familiarity with AI-assisted production tools and enthusiasm for using them thoughtfully to improve design quality, communication and velocity.
• You raise the bar for craft, visual sophistication, product quality and team execution.
• You stay close enough to the work to improve decisions, not only track progress.
• You teach designers how to recognize, critique and ship stronger product design, including for AI-powered experiences.
• You keep work visible, focused and moving without turning management into bureaucracy.
• You build trust through warmth, candor, accountability, direct feedback and respect for your teammates as people.
• You enjoy leading collaboration across time zones and cultural contexts, including with US- and India-based teammates.
• You communicate in ways that help distributed teams work with clarity, care, trust and momentum.
• You think across product boundaries — connecting Product and Revenue workflows around a shared goal: helping our customers communicate better with their customers.