Staff Site Reliability Engineer

Job Description

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.

Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

Role Summary

As a Staff Site Reliability Engineer at Filevine, you are the senior technical authority on the SRE teamand a strategic partner to engineering leadership. You don’t just maintain systems — you shapeengineering culture, define the technical standard for how Filevine runs in production, and bridge thegap between high-level business goals and robust, internet-scale technical execution. You bring aforward-looking perspective — actively shaping how AI and machine learning drive the future ofreliability practice.

You own the roadmap across two critical SRE domains — Observability & Alerting and PlatformInfrastructure — and are accountable for ensuring the team solves reliability problems permanentlyrather than absorbing them as toil. You operate as the senior IC counterpart to the EngineeringManager: technical correctness lives with you. You partner with the Reliability Architect and engineeringleadership on significant technical decisions, mentor engineers across experience levels, and influencereliability strategy across the broader organization. Reliability at Filevine protects revenue. You are thesenior technical voice responsible for ensuring that uptime, incident response, and every productionchange meet the operational standard the business demands.

This role does not participate in on-call rotation, but you are deeply invested in the engineers who do —shaping the on-call strategy, tooling, and culture that make production support sustainable andeffective.

Who You Are

The Technical Authority• Master of the Craft: You bring deep expertise in distributed systems, cloud infrastructure,observability, and reliability engineering. You raise the technical standard for every engineeraround you and thrive where the challenges are complex and the stakes are real.• Technical Leader and Mentor: You are passionate about mentoring engineers and investing intheir growth. You influence technical direction and communicate production risk clearly acrossengineering, product, and executive audiences.• Forward-Thinking & AI/ML Fluent: You bring deep knowledge of AIOps and drive the use ofAI and machine learning in observability, anomaly detection, incident response, automatedremediation, and resource optimization.• Production-Scale Problem Solver: You turn ambiguous, complex reliability challenges intodurable solutions for systems where availability, performance, and production changes carrymeaningful business impact.• Software-Minded Builder: You use software, automation, Infrastructure as Code, and platformcapabilities to eliminate toil and make systems safer, more scalable, and easier to operate.

What you will do

• Define and execute the technical strategy for Observability & Alerting, Platform Infrastructure,and operational excellence.
• Lead the evolution of reliable, scalable, secure, and efficient cloud platforms and distributedsystems.
• Champion SLIs, SLOs, error budgets, capacity planning, operational readiness, and automationacross the service lifecycle.
• Lead the organization through complex production incidents and turn post-incident learning intopermanent engineering improvements.
• Build self-service platform capabilities that reduce toil, improve engineering safety and velocity,and make every team more capable of owning their own reliability.
• Mentor engineers and serve as a trusted technical authority for long-term reliability and platformdirection.

Qualifications

Cool Company Benefits:

- A dynamic, rapidly growing company, focused on helping organizations thrive

- Medical, Dental, & Vision Insurance (for full-time employees)

- Competitive & Fair Pay

- Maternity & paternity leave (for full-time employees)

- Short & long-term disability

- Opportunity to learn from a dedicated leadership team

- Top-of-the-line company swag

Privacy Policy Notice

Filevine will handle your personal information according to what’s outlined in our Privacy Policy.

Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.

• 12+ years of experience in software engineering, infrastructure, platform engineering, or SRE,including 6+ years in SRE and 3+ years leading complex, cross-functional technical initiativesfor distributed production systems.
• Expert-level depth in observability and platform infrastructure, with broad expertise in incidentresponse, capacity planning, automation, and reliability engineering.
• Advanced experience with a major container-orchestration platform, preferably Kubernetes, andan observability platform such as New Relic, Datadog, or equivalent.
• Strong software-engineering ability in Python, Go, Bash, or another general-purpose language,with experience building production tooling, automation, or platform capabilities.
• Proven ability to mentor engineers and communicate technical risk clearly to engineering,product, and executive audiences.
• Experience in a regulated environment such as FedRAMP, CJIS, HIPAA, SOC 2, or PCI isstrongly preferred.