Business Systems Analyst II

Job Description

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

Protective is seeking a Business Systems Analyst II to serve as a key liaison between business stakeholders and technology teams, helping to define, analyze, and deliver business solutions that support operational and strategic objectives. This role is ideal for a collaborative problem solver who excels at gathering requirements, analyzing business processes, and translating business needs into actionable technical solutions. The successful candidate will bring strong analytical skills, experience working within structured software development environments, and a passion for driving continuous improvement across business systems and processes.

Key Responsibilities:

• Partner with business stakeholders to identify, document, and prioritize business requirements.
• Analyze existing business processes and recommend improvements that enhance efficiency and effectiveness.
• Translate business needs into detailed functional requirements, user stories, process flows, and system specifications.
• Collaborate with project managers, developers, quality assurance teams, and business partners throughout the project lifecycle.
• Support system implementation activities, including testing, validation, and deployment.
• Facilitate requirements gathering sessions, stakeholder meetings, and solution design discussions.
• Assist in evaluating system enhancements and identifying opportunities for process optimization.
• Create and maintain project documentation, business requirements, process maps, and training materials.
• Support projects operating within Waterfall, Agile, or Lean development methodologies.
• Provide ongoing analysis and support for business applications and system-related initiatives.

Core Competencies (skills, knowledge and abilities):

• Strong business analysis, requirements gathering, and process documentation skills.
• Ability to translate complex business requirements into effective technical solutions.
• Knowledge of Software Development Life Cycle (SDLC) methodologies, including Waterfall and Agile/Lean frameworks.
• Strong analytical and problem-solving capabilities.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong stakeholder management and relationship-building skills.
• Experience facilitating meetings, workshops, and cross-functional discussions.
• Advanced proficiency in Microsoft Excel, including PivotTables, lookup functions, and data analysis, strongly preferred.
• Attention to detail and commitment to delivering high-quality results.

Required Qualifications:

• 3 years of business systems analysis or related experience.
• Demonstrated experience gathering, documenting, and managing business and system requirements.
• Experience supporting technology-related projects and business system implementations.
• Strong analytical, organizational, and communication skills.
• Ability to work effectively with both technical and non-technical stakeholders.

Preferred Qualifications:

• 3-5 years of experience working within Waterfall SDLC or Agile/Lean methodologies.
• Bachelor's degree or higher.
• Advanced Microsoft Excel skills.
• Experience supporting enterprise business systems and process improvement initiatives.
• Professional certifications related to business analysis, Agile methodologies, or project delivery.
• Experience within financial services, insurance, or a highly regulated industry.

Employee Benefits:

We aim to protect the wellbeing of our employees and their families with a broad benefits offering. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Accommodations for Applicants with a Disability:

If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.