Client Operations Lead

Job Description

We’re looking for a project manager with a proven track record of delivering complex digital marketing initiatives and leading cross-functional teams. In this role, you’ll own the delivery and operational success of key client projects, streamline workflows, and serve as a trusted partner to clients — helping them turn strategic goals into real results. This is a mid-to-senior level position with opportunities to mentor others and influence how we deliver work across the agency.

What You'll Do

• Own the successful delivery of projects across your book of accounts, from kickoff through completion
• Build strong, trust-based relationships with clients and act as a strategic partner in helping them achieve their goals
• Proactively surface opportunities, risks, or gaps to clients before they become problems, acting as a calm, solutions-oriented voice in complex moments
• Lead cross-functional teams spanning strategy, content, design, paid media, and web development — ensuring clarity, alignment, and accountability at every step
• Be an advocate for both the client and the team, balancing empathy with accountability to drive healthy, long-term relationships
• Create and maintain structured project plans, timelines, and trackers that help everyone stay focused and informed
• Lead recurring client meetings with clarity and confidence, keeping communication proactive and expectations realistic
• Ensure on-time delivery of all work — and when timelines shift, reset expectations thoughtfully with both clients and internal teams
• Gather client inputs, approvals, and feedback efficiently, minimizing blockers and keeping momentum up
• Communicate actively and transparently with internal teams and clients in real time (primarily via Slack and Zoom)
• Review deliverables for accuracy, alignment with objectives, and overall quality before they reach the client
• Track project goals and ensure measurable progress toward client outcomes and overall success

Who You Are

• You have at least 4 years of experience in a fast-paced agency environment, where you’ve led cross-functional project teams and managed client communications end to end.
• A highly organized, client-focused project leader with a track record of delivering complex digital marketing and web projects
• Skilled at managing deadlines, dependencies, and shifting priorities without letting anything fall through the cracks
• A clear and confident communicator who knows how to build trust and drive alignment across clients and teams
• Comfortable leading client conversations, asking thoughtful questions, and translating abstract goals into actionable plans
• Proactive, resourceful, and unafraid to dive into the details — whether that means unblocking a teammate or troubleshooting a delivery risk
• Flexible and fast-moving, able to switch contexts easily while maintaining focus and clarity
• Experienced with project management tools like ClickUp, Asana, or Airtable, and skilled at maintaining, scaling, and improving systems that keep projects and teams aligned
• Primarily based in Pacific Time hours (8:00am–5:00pm PT), with the flexibility to meet with clients and collaborate with our international team when needed

Perks & Benefits

About Terra

Terra is a digital marketing and creative agency built by an integrated and international team of content creators, strategists, designers, and developers. We help organizations reimagine and deliver their most ambitious digital projects and initiatives by acting as an extension of our clients’ teams and delivering exceptional online experiences, content, and marketing strategies.

Our team is innovative, tech-forward, and creative by nature. We are dedicated to pushing boundaries and staying ahead of the curve in today’s ever-evolving digital landscape. We believe in the power of collaboration and foster a work environment that encourages creativity and growth. And with a strong focus on work-life balance, we prioritize the well-being and career development of our team members. Finally, we are committed to promoting from within and offering meaningful opportunities for professional growth.

Terra is also an equal-opportunity employer.

Our top goal as an employer is to bring together a diverse mix of talented people who are excited to join our company, stay with Terra for a long time, and do their best work while they’re here. We take pride in the quality of the services and work we provide to our clients, and we know none of it is possible without the hard work and commitment of our passionate and creative employees.

• In addition to 11 observed holidays, salaried team members have unlimited paid time off, with an additional 4 mental wellness days per year
• 100% company funded health insurance, with dental and vision options
• Paid parental leave
• Permanent remote work option
• Summer Fridays (office closes at 3:00 PM) and Fall/Winter/Spring Fridays (office closes at 5:00 PM)
• Monthly wellness stipend and quarterly employee appreciation gift
• One-time reimbursement for work from home equipment
• Monthly team bonding sessions
• Pre-tax commuter benefits
• The opportunity to join a dynamic, close-knit team that loves going to work with and for each other every day