Practice Coordinator

Job Description

OUR MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

As a Thyme Care Practice Coordinator, you will play a crucial role in supporting our healthcare providers by delivering seamless remote administrative and patient care coordination. Your efforts will ensure efficient telehealth visits, enhance patient experience, and contribute to the overall success of our virtual care operations.

Key Responsibilities:

Scheduling & Patient Coordination:

Telehealth Support:

Administrative Duties:

Provider Support (Non-Clinical Tasks):

Qualifications:

WHAT YOU’VE DONE

After your first three months, you will:

WHAT LEADS TO SUCCESS

People-first. Thyme Care’s mission and members matter to you, deeply.

Organized. You bring structure to chaos. You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.

Effective listener and communicator. You always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.

Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course.

A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.

Identify priorities and take action. You know how to identify and prioritize a member's needs, and do what it takes to ensure that urgent and important needs are addressed immediately.

Culture carrier. You’re curious, resilient, have a growth mindset, and are committed to fostering a positive environment.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

This is a non-exempt, full time position. The pay rate for this role is $21/hour. To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHI. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

• Schedule, reschedule, and confirm (virtual) patient appointments.
• Manage provider calendars and resolve scheduling conflicts.
• Initiate and troubleshoot telehealth visits for patients and providers.
• Guide patients through virtual check-in and technology setup.
• Collect member consents for virtual appointments.
• Verify insurance benefits and collect copays/deductibles.
• Process and send clinical notes, referrals, and consents to providers.
• Maintain accurate electronic health records (EHR) and patient data.
• Assist NPs/MDs with documentation, forms, and prescription requests.
• Ensure HIPAA compliance during virtual interactions and data handling.
• Bilingual (Spanish) preferred
• Prior experience in administrative roles, virtual assistance, or telehealth support preferred.
• Oncology experience preferred.
• Strong organizational, multitasking, and communication skills.
• Proficiency with EHR systems, telehealth platforms, and basic technical troubleshooting.
• Compassionate, patient-centric approach with a commitment to high-quality care.
• Ability to work independently in a fast-paced remote environment.
• Have completed training and be up to speed on Thyme Care tools, processes, and expectations.
• Be comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards.
• Generate daily member reports and assist with day-to-day functions to help prepare our healthcare provider team for consultations.
• Provide inbound telephonic, text, fax, and email support for our members.
• Be able to identify and triage a member's needs to connect them with our Care Teams for clinical support and care coordination.
• Schedule patient and provider visits.
• Contribute to special projects or data entry, including the growth of our virtual medical practice and stop-gap process execution.