VA Engagement & Retention Partner

Job Description

About the Role

We’re hiring a VA Engagement & Retention Partner to strengthen Wing’s virtual assistant (VA) retention pipeline by ensuring candidates stay engaged and committed from offer to onboarding — and remain satisfied in their first 30–60 days. This role combines proactive relationship management with structured engagement rituals to prevent back-outs, early drop-offs, and silent disengagement, ultimately improving overall retention and workforce stability.

Qualifications

- Minimum 2–3 years of experience in HR, engagement, or account coordination — ideally within BPO, staffing, or remote workforce settings.

- Strong communication and relationship-building skills; empathetic yet structured approach to candidate management.

- Excellent follow-through and attention to detail.

- Comfortable conducting high-volume calls or check-ins with professionalism and warmth.

- Familiarity with employee engagement tools, CRMs, or HRIS systems.

- Highly organized and capable of maintaining consistent communication cadences.

Preferred Skills

- Background in candidate experience, onboarding, or retention programs.

- Experience managing distributed or remote teams.

- Data-oriented mindset with the ability to track and analyze retention trends.

Department: People Operations

Work Setup: Remote / Hybrid

Compensation: PHP 35,000–50,000/month (based on experience and performance)