Account Manager, West Coast

Job Description

Please note that this role requires a consistent schedule of 9:00 AM to 5:30 PM Pacific Time (PT), Monday through Friday.

At Koala Health, we have our eyes set on an ambitious goal: to make managing your pet’s health simple and delightful. We’ve already launched our pharmacy service that allows people to shop for their pets’ medications and supplements online and get them delivered to their doorstep in presorted medication pouches. Now we’re focused on continuing to improve that experience while building a suite of new products and services that will make the pet health experience even better.

About the Role

Koala Health is looking for a Partner Account Manager to own the ongoing success of our clinic partners. This role is focused on partner implementation, relationship management, and operational execution, ensuring clinic partners are set up for success and continue to see value from their partnership with Koala. You will serve as the primary point of contact for assigned clinic partners, guiding them through onboarding, supporting day-to-day needs, driving adoption of Koala workflows, and helping practices improve outcomes such as prescription adherence, client engagement, and operational efficiency.

This role requires vet and/or healthcare industry experience and is ideal for someone who enjoys building long-term relationships, solving operational challenges, and working cross-functionally to deliver a great partner experience.

What You'll Do:

• Own the implementation and ongoing relationship management for assigned clinic partners
• Serve as the primary point of contact for partners, ensuring a smooth onboarding experience and continued success post-launch
• Drive adoption of Koala workflows and operational best practices that improve compliance, client engagement, and prescription fulfillment
• Partner closely with internal teams (Pharmacy, Operations, Product, Growth) to resolve issues, surface insights, and support partner needsMonitor partner performance and engagement metrics, proactively identifying risks and opportunities for improvement
• Support clinics through operational questions, changes, and ongoing optimization of their Koala partnership
• Build strong, trusted relationships with practice leaders and staff to maintain alignment and long-term engagement
• Communicate partner feedback, trends, and opportunities clearly to internal stakeholders
• Maintain accurate documentation and reporting related to partner health, performance, and action plans

What We're Looking For:

• 3 + years of experience in account management, customer success, operations, or practice management in healthcare or vet industries
• Experience working with external partners or clients in a relationship-driven role
• Strong operational mindset with the ability to manage multiple accounts and priorities simultaneously
• Excellent communication and interpersonal skills, with confidence working directly with clinic leadership and staff
• Strong organizational skills, attention to detail, and follow-through
• Comfort working cross-functionally in a fast-paced, evolving environment
• Experience in veterinary medicine, healthcare, or adjacent industries is a strong plus

Why you'll love Koala Heath:

• Mission-driven company helping modernize pet health
• Remote-first team that values flexibility and autonomy
• Competitive base salary with equity opportunities
• Supportive, collaborative team culture focused on impact

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.