Business Analyst - REMOTE

Job Description

Knock is redefining the home buying and selling experience, and we’re only getting started! We’re a passionate team of industry experts who knew there had to be a better, simpler way for people to navigate the journey between homes. That people-first mindset is core to how we operate, and why Knock has been honored as one of Inc.’s Best Workplaces six times in the past seven years.

We bring that mindset into the work we do every day. The Knock Bridge Loan™ empowers homebuyers to ‘buy before they sell’, by unlocking the equity in their current home, giving them greater convenience, certainty, and competitiveness.

Founded in 2015, Knock has grown into a trusted partner for thousands of homebuyers and a network of 60,000+ loan officers and agents across the country. Backed by top investors like Foundry Group, Trinity Capital, and the National Association of Realtors, we’ve built a reputation for innovation and trust, earning 900+ five-star Zillow and Trustpilot reviews and an A+ BBB rating.

Join our growing team and help shape the future of homebuying! To learn more, visit Knock.com

📍Business AnalystThis role is ideal for someone excited to work with data, reporting, and business process automation. The Business Analyst will partner closely with senior analysts to support business reporting, improve data quality and availability, and collaborate with sales and operations on process automation initiatives. This role focuses on ensuring data and dashboards are clean, well-organized, and effectively used across teams, while also playing a key role in standardizing data and connecting multiple data sources to drive automation.

What You’ll Do:

Own and Advance Business-Critical Reporting:

• Design, build, and maintain dashboards within Knock’s reporting platforms (e.g., Tableau) used for management and executive reporting
• Establish repeatable, standardized reporting processes that ensure accuracy, consistency, and reliability across the organization
• Apply independent judgment to determine appropriate metrics, data sources, and presentation methods to support informed decision-making
• Partner with business leaders to translate complex data into actionable insights

Ensure Data Accuracy, Integrity, and Governance:

• Own data quality standards across systems to ensure reporting accuracy and trust
• Normalize, clean, and structure data tables to support long-term scalability and maintainability
• Define, document, and enforce data definitions, naming conventions, and field mappings across multiple platforms
• Handle sensitive and confidential information, including PII, in compliance with internal security standards and data privacy best practices

Create, Improve, and Maintain Processes & Pipelines:

• Design and document processes and procedures for data workflows, reporting, and automation
• Make thoughtful changes to existing business-critical processes with minimal disruption to operations
• Maintain and optimize data pipelines to ensure speed, reliability, and accuracy without causing business interruptions
• Independently identify gaps, risks, and inefficiencies in current systems and recommend solutions

Drive Automation and Cross-Functional Enablement:

• Learn and understand existing workflows and automations across teams
• Evaluate and improve existing automations across sales, marketing, and operations
• Partner with cross-functional stakeholders to understand workflows and design scalable, data-driven solutions
• Take ownership of ongoing maintenance, monitoring, and improvement of automation logic and outputs
• Identify and drive opportunities to improve and simplify current automations

What You’ll Bring:

• Strong analytical mindset with the ability to exercise independent judgment and solve complex business problems
• Proficiency in Excel or Google Sheets, including formulas, lookups, and pivot tables
• Working knowledge of SQL (joins, conditional logic); familiarity with Python, JSON structures, and delimited text formats is a plus
• Experience with data visualization tools (nice to have: experience with Tableau, Power BI, or Looker)
• Experience developing, maintaining, and validating data used for management reporting and operational decision-making
• Experience cleaning, organizing, and maintaining data from CRMs or spreadsheets
• Experience collaborating with marketing, sales, or operations teams on reporting or process improvement initiatives
• Strong attention to detail, particularly when cleaning, mapping, and labeling data, and the ability to identify data inconsistencies or errors
• Clear and effective communicator with the ability to simplify complex concepts
• Ability to work independently, prioritize work, and adapt to changing business needs without close supervision
• Agility in adapting to changing processes, new situations, and thinking on one’s feet
• Resourcefulness, decisiveness and accountability for the customer and agent experience
• Demonstrated ability to perform under pressure, meet deadlines, and manage multiple priorities simultaneously
• Outstanding work ethic and commitment to delivering high-quality results
• Passion for Knock’s POPSICLE values and a consistent commitment to doing the right thing
• Education: Bachelor’s degree
• Experience: Minimum of 1 year in an analytical, reporting, or technical support role

We encourage you to apply even if you don’t meet every qualification. If this role excites you, we want to hear from you!

🖥️ Physical Requirements

• Set up and constantly operate a computer
• Communicate and exchange accurate information to others via telephone or internet video applications

💵 Compensation and BenefitsOur Compensation Philosophy: As a fully remote (U.S.-based) workforce, our goal is to ensure that all Knockstars are fairly compensated. Please note that the salary range information that follows is a good faith estimate for this position. The salary range estimate for this position is: $86,500 - $114,000 USD.This job posting will expire on December 31, 2026.

💼 Offer & Employment Terms

The actual offer, reflecting the total compensation package & benefits, will be at the company’s sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations. The company also reserves the right to amend or modify this job description, employee perks, and benefits at any time. Employees eligible for bonus and/or commission will be provided details in the offer letter.

❓Why Knock

💡 Purpose-Driven Work: Your contributions will improve the homeownership journey for thousands of individuals and families.🏡 Remote-First Flexibility: Work from anywhere in the U.S. with a flexible, people-first approach.💙 Innovative Culture: Collaborate with curious, talented colleagues in a supportive, growth-oriented environment. To learn more about the culture at Knock, view our POPSICLE values.🌎 Commitment to Inclusion: We are dedicated to creating diverse teams and an inclusive, respectful culture where everyone belongs.

🎉 Enjoying Life & Making an Impact

⚖️ Equal Opportunity Employer

🛑 Internal Applicants

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

🌎 Remote Culture & Company Mission

We are proud to be a remote, distributed company with employees across 17 states and counting. This is an amazing opportunity to be an integral part of building a multi-billion dollar consumer brand in an industry that is long overdue for a new way of doing things. You will be working with a passionate team that is disrupting the status quo.

📬 Recruiter Policy

Please no recruitment firm or agency inquiries — you will not receive a reply from us.

📎 Application Tip

PDF is our preferred format for resumes and any other attachments. Thank you!

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