Business System Analyst - Pharmaceutical

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

This role connects the Sales organization with the business and laboratory systems that support it. Working across Salesforce, CRM, LIMS, ELN, and other digital platforms, the position turns sales and operational data into reports, dashboards, and forecasts, while making sure the systems behind that data are configured, supported, and adopted effectively.

Acting as a liaison between sales, laboratory, business, and IT teams, the role gathers and translates business requirements, supports end users and training, and drives process improvements that strengthen both sales performance and laboratory operations

Job Functions:

• Provide regular sales analytics, pipeline analysis, and forecasting support; support sales review/performance meetings.
• Measure and communicate sales KPIs for individuals and teams accountable for commitments and goals; analyze performance against goals to identify trends and areas of weakness.
• Create, update, and distribute sales reports and dashboards for the Sales team and Management; support Sales teams with Salesforce data management.
• Assist with dashboard maintenance and CRM data quality initiatives.
• Provide support for Salesforce, LIMS, ELN, and other business applications.
• Participate in user acceptance testing (UAT), validation activities, and deployment of system changes.
• Work closely with product owners to understand business requirements; collaborate with cross-functional teams across operations, sales, IT, and laboratories.

Qualifications

• Bachelor’s degree or equivalent experience. Experience in pharma, laboratory, testing industry, or commercial operations.
• Familiarity with LIMS, Salesforce, or document workflow systems.
• 2+ years of experience with CRM systems (Salesforce preferred).
• Excel: intermediate level required, advanced preferred (data analysis, pivoting reports into usable files)
• LabVantage Laboratory Information Management System (LIMS) - Proficient user-level skills

Additional Information

Some Benefit Highlights:

• 80% coverage Health, Dental and Vision
• Paid time off
• RRSP Program Eligibility

The requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time. Accommodations are available on request for qualified candidates during each stage of the recruitment process. Please note that candidates applying for Canadian job openings should be authorized to work in Canada.