Central Scheduler

Central Scheduler

Job Type: Full-Time, Exempt

Pay: $60,000-$65,000

Location: Remote – must be located in either PST or MST

Role Duties:

• Execute accurate, timely scheduling of clinicians and Developmental Paraprofessionals (DPPs) to support ongoing services, evaluations, and reassessments.
• Adhere to scheduling protocols, service delivery requirements, and provider availability rules.
• Maintain up‑to‑date schedules, time blocks, and session details, ensuring alignment with authorization limits, session types, CPT codes, and documentation requirements.
• Respond quickly to schedule changes, cancellations, and urgent coverage needs while minimizing service disruptions.
• Identify scheduling gaps or potential conflicts and escalate issues to the Director as needed.
• Ensure accuracy and consistency of data within scheduling platforms, EMR systems, and workforce tools.
• Conduct routine reviews of schedules to verify completeness, accuracy, and compliance with internal standards.
• Support continuous improvement by providing feedback on system workflows, recurring issues, and operational bottlenecks.
• Align client needs with Clinical Lead and Developmental Paraprofessionals (DPPs) availability to optimize caseload distribution and productivity.
• Assist with monitoring utilization trends, staffing changes, and capacity constraints across assigned regions.
• Work closely with the Central Scheduling Director to forecast coverage gaps and inform resource planning.
• Serve as a primary point of contact for scheduling questions from Clinical Leads, Developmental Paraprofessionals (DPPs), operations partners, and client‑facing teams.
• Communicate professionally and proactively with families regarding scheduling changes, availability, and service coordination.
• Collaborate with Clinical, Operations, and Administrative teams to ensure schedules support high‑quality service delivery and client experience.
• Participate in team meetings, training updates, and workflow alignment initiatives.

Qualifications:

• 2+ years of scheduling or coordination experience within healthcare, human services, or another high‑volume, service‑based environment.
• Strong understanding of scheduling dynamics, provider availability management, and client‑service workflows.
• Proficiency in scheduling platforms, EMR systems, and operational tools (experience in multi‑site or large health systems preferred).
• Bilingual proficiency is preferred.
• Excellent communication, customer service, and relationship‑management skills.
• Strong organizational skills with the ability to manage competing priorities in a fast‑paced setting.
• High attention to detail and commitment to data accuracy.
• Ability to collaborate with cross‑functional teams and adapt to evolving operational needs.

Benefits:

· Medical, Dental, Vision Insurance

· Employer-paid Life & Disability Insurance

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· Flexible, Paid Time Off

· Paid Parental Leave

· Paid Holidays

· Paid Sick Leave

· Technology Stipend

· Pet Insurance

· Referral Program

· Amazon Medical One (24/7 Virtual Telehealth via App)