Clinical Informaticist II

Job Description

Trilogy Federal drives innovative solutions for complex business challenges across financial management, healthcare, and government industries. Our collaborative, client-first service approach, combined with our commitment to the rapid implementation of pragmatic solutions, has earned Trilogy an unparalleled reputation for delivering transformative results.

Trilogy Federal seeks a Clinical Informaticist II to support a federal healthcare customer as an embedded member of a Tier 1 SME team. The role applies clinical informatics expertise to Oracle Health/Federal EHR workflows, end-user needs, system optimization, and issue resolution while coordinating site-specific user support, identifying training and adoption gaps, and advising training stakeholders on refresher support and learning resources. The consultant collaborates with clinicians, SMEs, local sites, and program teams to improve EHR adoption and clinical workflow effectiveness.

Primary Responsibilities:

• Assess clinical workflows, clinician needs, EHR usability, and adoption barriers; recommend improvements and targeted end-user support.
• Embed with Tier 1 SMEs and coordinate site-specific support, refresher-training requests, office hours, and stakeholder follow-up.
• Analyze user feedback and recurring workflow, configuration, data-quality, or interoperability issues; support triage and resolution.
• Advise content owners on updates to EHR guidance, FAQs, job aids, and training materials following workflow or system changes.
• Support EHR implementation, Go-Live, Post Go-Live stabilization, clinical decision support, and workflow optimization.
• Coordinate with training partners on coaching, demonstrations, and learning interventions; assess whether identified user gaps are addressed.
• Track user-support themes, adoption issues, risks, and recommendations; communicate findings to clinical, technical, and program stakeholders.

Minimum Requirements:

• Master’s degree in Clinical Informatics, Health Informatics, Biomedical/Nursing Informatics, Health Information Management, or related field
• At least 5 years of relevant clinical informatics or healthcare IT experience (Veterans Administration healthcare setting preferred)
• Experience assessing and improving clinical workflows, healthcare information systems, and EHR implementation, optimization, or clinical decision support.
• Ability to translate clinician and end-user needs into practical system, workflow, or process recommendations; strong analytical, communication, documentation, and collaboration skills.
• Ability to meet Federal/VA security, privacy, and information-security requirements, obtain a Public Trust clearance, and travel as needed.

Preferred Qualifications:

• Oracle Health/Cerner Millennium, VA VistA/CPRS, FEHR, and VA/VHA/DoD EHR Go-Live or Post Go-Live experience.
• Experience delivering or coordinating EHR workflow training, refresher sessions, virtual classes, office hours, demonstrations, coaching, and site-specific user support.
• Skill identifying training and proficiency gaps, supporting end-user adoption, and validating the effectiveness of learning interventions.
• Experience creating or updating job aids, FAQs, training content, knowledge articles, and communications with SMEs and content owners.
• Experience as a liaison among Tier 1 SMEs, clinicians, training teams, and distributed sites; tracking training activity and user feedback.
• Familiarity with clinical decision support, data quality, interoperability, learning platforms, and SAFe/Agile teams.

Benefits (including but not limited to):

• Optional FSA
• Paid parental leave
• Paid time off and 11 paid holidays
• No cost group term life/AD&D plan, and optional supplemental coverage
• Pet insurance
• Monthly phone and internet stipend
• Tuition and training reimbursement

To cut down on falsified applications and to avoid subjecting real candidates to screening by AI assistants, phone interviews at Trilogy require either a landline or a cellphone number backed by a physical SIM. We cannot conduct interviews with candidates who provide VOIP contact numbers (including Google Voice).

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.