Clinical Support RN (Sales Experience)

Job Description

Ways2Well is redefining the future of healthcare. As a leader in regenerative and preventive medicine, we empower patients to take control of their health through data-driven, personalized care. We’re breaking away from outdated models—leveraging cutting-edge technology, digital care platforms, and bold thinking to deliver high-impact healthcare at scale.

Position Summary

The Clinical Support Registered Nurse serves as a vital member of a dynamic healthcare team. In this role, you will leverage your clinical expertise to support patient care, interpret medical information, and collaborate with providers to ensure safe, effective, and timely care delivery. You will serve as a primary clinical point of contact for patients—supporting lab interpretation, care coordination, treatment education, and provider communication while working in a fast-paced, team-driven environment. This position requires strong clinical judgment, attention to detail, cross-functional collaboration, and the ability to manage multiple responsibilities efficiently in a remote setting.

Key Responsibilities

• Assist providers in reviewing and interpreting medical data, including lab results and diagnostic testing
• Communicate clinical findings and next steps to patients under provider guidance
• Order labs and diagnostic testing as directed and ensure accuracy of information submitted
• Gather and review relevant medical history to support provider decision-making
• Escalate urgent or complex clinical concerns appropriately
• Maintain accurate, real-time documentation in the EHR
• Ensure strict adherence to HIPAA and compliance standards
• Conduct scheduled 20-minute phone consultations to review patient goals, current medications, medical history, and available care plan options
• Respond to patient inquiries via phone, email, and digital platforms in a timely and professional manner
• Provide clear, compassionate education regarding treatment plans, lab results, and therapies
• Meet established Service Level Agreements (SLAs) for responsiveness and quality standards
• Maintain professionalism and clinical accuracy during peak volume periods
• Schedule and coordinate telehealth visits and follow-ups as needed
• Collaborate closely with providers and cross-functional teams to ensure continuity of care
• Utilize Microsoft Teams and internal systems for effective communication and workflow management
• Support evolving workflows and participate in process improvement initiatives
• Stay informed on developments in medical testing, therapies, and care protocols

Required Qualifications

• Bachelor of Science in Nursing (BSN)
• Current, unrestricted Registered Nurse (RN) licensure
• 3+ years of progressive clinical nursing experience
• Prior experience in sales
• Comprehensive knowledge of medical terminology, diagnostic testing procedures, and evidence-based treatment therapies, with the ability to apply clinical expertise in a remote care setting
• Exceptional verbal and written communication skills, with the ability to convey complex clinical information clearly and effectively to patients, families, and interdisciplinary team members
• Demonstrated ability to work autonomously, prioritize competing demands, and manage multiple tasks with a high degree of accuracy and efficiency in a fast-paced environment
• Proven adaptability and agility in learning and integrating new processes, workflows, and emerging technologies into daily practice
• Proficiency in Electronic Health Record (EHR) systems and telehealth platforms, with the ability to accurately maintain clinical documentation in accordance with organizational and regulatory standards
• Proficiency in Microsoft Teams and other digital collaboration tools, with experience supporting remote team communication and care coordination
• Demonstrated commitment to delivering compassionate, patient-centered care with a strong focus on patient engagement, education, and satisfaction

Preferred Qualifications

• Prior experience in a remote or virtual healthcare environment

Work Environment & Physical Requirements

• Remote work environment; home office or dedicated workspace required
• Must be able to work independently with minimal supervision
• Occasional virtual meetings via video conferencing (camera on expected)
• Reliable high-speed internet connection required
• Must maintain a distraction-free, professional background for video calls
• Schedule: Monday – Friday, 8am–5pm Central

Featured Benefits

• Competitive salary
• Paid Time Off
• Employee Perks & Discounts

#Ways2Well

Why Join Ways2Well?The best work happens when purpose meets potential. At Ways2Well, you'll work with a passionate, driven team that's redefining what personalized health and wellness can be — with the resources, leadership, and culture to back it up. We offer competitive compensation, strong benefits, and real room to grow, lead, and make your mark.