Customer Happiness Representative (Remote, Seasonal, Part-Time)

About NORY:

At NORY, we design learning journeys where every child in NYC and Boston becomes a risk-taking entrepreneur, inquisitive problem solver, and empathetic leader. As the largest and fastest-growing STEM camp provider in NYC with 5,500+ campers annually, we are the Disney World of STEM education, where each learning experience is magical, impactful, and memorable. Dive into our world at: www.nory.co/summer, and watch this video: https://youtu.be/G8vgorW3y7U.

Job Description:

NORY is seeking a Customer Success Representative to join our summer team. You will play a critical role in nurturing our community of families with your exceptional communication and relationship-building skills.

Responsibilities:

• Provide exceptional customer service via email, phone, and chat to resolve inquiries and issues promptly.
• Build and maintain positive relationships with customers, anticipating their needs to ensure satisfaction.
• Conduct customer outreach and follow-ups to provide personalized support and ensure continued engagement.
• Maintain accurate records of customer interactions and monitor feedback to identify improvement areas.
• Collaborate with cross-functional teams to meet customer needs and drive process improvements.
• Assist with special projects to support the customer happiness team, such as research or system development projects.

Attributes:

• Empathetic problem solver with excellent written and verbal communication skills.
• Skilled at building long-term relationships and proactive in improving processes.
• Purposeful and driven, passionate about achieving results and making an impact.
• Positive attitude, solution-oriented mindset, and accountable in commitments.
• Open to feedback, continuously learning, and a team player who values empathy and compassion.

Job Details:

• Hours: 10-30 hours per week, Weekend partial availability preferred
• Compensation: $20 per hour.

Join Our Vision:

We are searching for professionals who are not just skilled but also deeply align with our core values. At NORY, our 'Ways of Being' guide everything we do:

• We are purposeful in our actions, always asking "why" to cultivate inner motivation.
• We ask "how to make it work" before wondering "if it will be possible."
• Our decisions are grounded in data and logic.
• We are accountable and disciplined.
• We actively seek feedback, embracing different perspectives and effective methods that contribute to our growth.
• We avoid superficial solutions, opting instead to thoroughly analyze problems to create sustainable, scalable responses.
• We are unifiers, fostering a loving and caring team environment that deeply values empathy and compassion.

If these values speak to you, see how you align with our complete 'Ways of Being' at www.nory.co/value.

To Apply

If you have a special reason to apply, please email Liza(at)nory.co your resume and cover letter along with a sample response to the following client prompt with the subject line: “Customer Happiness Representative Application.”

"We are reconsidering camps for our 4-year-old. Given he has difficulty adjusting to new environments, we are considering just putting him in the daycare that he will be attending for his Pre-K program. What is your refund policy? We would like to keep our 7-year-old enrolled!"

NORY, Inc.