Customer Service Representative

Job Description

We are looking for a friendly and customer-focused Customer Service Representative to join our team and support customers using our health services platform.

This is an entry-level opportunity for someone who enjoys helping people, solving problems, and communicating with customers. You will respond to inquiries, resolve issues, and help ensure a positive customer experience.

Responsibilities

• Respond to customer questions and requests via email, chat, and other communication channels.
• Provide accurate information about products and services.
• Troubleshoot customer issues and help find appropriate solutions.
• Escalate complex issues to the relevant teams when needed.
• Maintain accurate records of customer interactions.
• Follow up on customer requests and ensure timely resolution.
• Work with internal teams to resolve customer issues.
• Identify recurring customer questions and provide feedback to improve processes.
• Maintain a professional and helpful customer experience.

Requirements

• 0–2 years of experience in customer service, support, administration, or a related field.
• Strong communication and interpersonal skills.
• Customer-focused and patient approach.
• Good problem-solving and organizational skills.
• Ability to manage multiple requests and prioritize tasks.
• Comfortable working with computers and common business software.
• Ability to work independently in a remote environment.
• Good English communication skills.

Nice to Have

• Previous experience in customer support or a customer-facing role.
• Familiarity with CRM or help desk tools.
• Experience with chat or ticketing systems.
• Experience working in SaaS, technology, or healthcare.
• Additional language skills are a plus.

Compensation

$38,000 - $50,000 per year, depending on experience and qualifications.

Additional benefits and employment details will be discussed during the hiring process.

What We Offer

• Fully remote work with flexible working hours.
• Supportive and collaborative team environment.
• Training and onboarding to help you succeed in the role.
• Opportunities for professional growth and development.
• Experience working with a growing technology company.

Location: Remote

Seniority Level: Junior

Salary Range: 38,000 - 50,000 USD (gross, annually)