Data Integrity Associate Specialist

Company Description

Founded in 1961, WWF works to help people and nature thrive. As a global conservation organization, WWF operates in more than 100 countries, partnering with communities, companies, and governments to protect wildlife, conserve vital habitats, and advance sustainable solutions. Grounded in science and driven by collaboration, WWF works to help nature by conserving biodiversity, supporting resilient communities, and addressing climate change. Nearly 1 million people in the United States and more than 5 million globally are WWF members

Job Description

Major Function

World Wildlife Fund (WWF), one of the world’s leading conservation organizations, seeks a Data Integrity Associate Specialist. This position plays an important role in WWF’s Fundraising Operations and Analytics team. This position ensures the quality and integrity of data across WWF’s fundraising and constituent systems, spanning multiple channels such as direct marketing, online fundraising, development, advocacy, events, travel, and more.

Key Responsibilities:

• Data Investigation & Resolution: Leverage constituent query and other analytical tools to investigate and resolve data anomalies.
• Collaborate with internal and external stakeholders to gather necessary information.
• Resolve issues in a timely manner.
• Communicate findings and resolutions effectively.
• Constituent Duplicate Management Conduct ongoing identification and resolution of data integrity issues, including anomalies in constituent biographical data and potential duplicate records,
• Investigate and execute merge requests in a timely manner, ensuring data accuracy and completeness.
• Proactively serve as a resource for other teams by providing guidance and resolution on potential duplicate records or related data integrity concerns.
• Vendor & Data Exchange Management: Assist in the data exchange with WWF’s vendors including direct mail, travel and telemarketing vendors.
• Help review and update of existing documentation
• CRM Expertise & Support Serve as the point of contact for WWF’s email marketing system, Engaging Networks. Collaborate with the Digital Marketing Systems Manager, the eCRM Integrations Administrator, and the Online e-Marketing Managers to resolve unexpected data issues.
• Develop in-depth knowledge of WWF’s CRM environment to resolve data integrity issues
• Provide input to Data Integrity team and appropriate stakeholders on improving business processes. These areas include but are not limited to all constituent data, revenue, events, benefits, query and export.
• Process Development Collaborate with Data Integrity, CRM Services, and key stakeholders to assist in the development new processes and enhance existing business processes.
• Focus on improvements that enhance the donor experience and increase efficiency for other teams. These initiatives should prioritize broader organizational impact rather than solely optimizing Data Integrity team workflows.
• Documentation Help maintain the team repository for documentation and supporting worksheets for significant data clean up.
• Create, review, and update knowledge base articles for both new and revised processes.
• Communicate these changes to relevant stakeholders.
• Ticket Management & Troubleshooting Monitor, trige, and resolve incoming Data Integrity tickets through ITWorks.
• Escalate complex or systemic issues to the appropriate team members.
• Project & Query Management: Update and manage CRM queries and exports for all annual and ad-hoc projects.
• Create and manage correction work plans for data integrity issues, including timeline development and task coordination.
• Cross Departmental Collaboration: Identify data-related challenges across departments and collaborate on scalable, efficient solutions.
• General: Perform other related duties as assigned.

Key Competencies

• Attention to Detail & Accuracy: Detail-oriented while ensuring accuracy and quality when working with donor records and managing complex data anomaly issues. Works independently, applies expertise to manage assigned processes, troubleshoot issues, and ensure consistent, accurate execution.
• Analytical Thinking & Problem-Solving: Proactively analyzes data to identify patterns and potential data issues, research solutions, and make informed operational decisions to resolve data anomalies. Maintains high standards for data quality and operational execution while identifying opportunities to improve consistency, efficiency, and effectiveness.
• Collaboration & Teamwork: Works cross-functionally with WWF teams and vendors to build productive relationships, communicate effectively, and achieve organizational goals.
• Communication & Decision-Making: Actively listens, discusses options, incorporates direction and feedback, and collaborates with others using effective written and verbal communication skills to make and implement informed decisions.
• Continuous Learning & Improvement: Demonstrates curiosity, initiative, a willingness to learn and apply new skills, and identifies opportunities to improve processes and efficiency.
• Resourcefulness & Organization: Ability to work independently and use resources effectively and efficiently to manage time, address complex challenges and to document and organize information and processes.

Qualifications

Skills and Abilities

• Bachelor’s degree or equivalent experience required.
• At least two years of relevant experience is required.
• An innate curiosity about why data anomalies are occurring.
• Strong Microsoft Office skills, particularly Excel, are required
• Experience in Blackbaud CRM preferred
• Experience in Engaging Networks helpful
• Excellent verbal and written communication skills are required
• Must have ability to work both independently and effectively as a member of a team
• Must be able to meet deadlines and prioritize work as needed
• Ability and interest in learning new skills and tools.
• Committed to building and strengthening a culture of inclusion within and across teams.
• Identifies and aligns with WWF’s core values:COURAGE – We demonstrate courage through our actions, we work for change where it’s needed, and we inspire people and institutions to tackle the greatest threats to nature and the future of the planet, which is our home.
• INTEGRITY – We live the principles we call on others to meet. We act with integrity, accountability and transparency, and we rely on facts and science to guide us and to ensure that we learn and evolve.
• RESPECT – We honor the voices and knowledge of people and communities that we serve, and we work to secure their rights to a sustainable future.
• COLLABORATION – We deliver impact at the scale of the challenges we face through the power of collective action and innovation.

Additional Information

Please note: Applicants must be legally authorized to work in the U.S. This position is not eligible for employment visa sponsorship. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Relocation is not provided for this position.