Market Implementation Specialist

Job Description

We're Scan.com. We're building America's national imaging network: the infrastructure that connects patients, providers, and payers to faster, better-value diagnostic imaging. Thousands of patients move through our platform every day, and each is a real person waiting for an answer to a healthcare concern. We exist to get them that answer faster.

We manage the medical imaging pathway end-to-end. Providers order through a single point of entry, and from there, we run the entire medical diagnostic pathway. Managing the full pathway, rather than brokering pieces of it, is what lets us deliver imaging faster, at higher quality, and at a lower cost than the fragmented status quo.

We're looking for a Market and Implementation Specialist at an exciting time. We've raised over $200m in funding to date, reached profitability, and are growing 100% year on year.

Millions of people wait too long for a diagnosis. Come help us fix that.

WHAT YOU MIGHT BRING TO THE TABLE

You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth role, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value:

• Experience coordinating launches, projects, or rollouts from planning through go-live.
• A track record of keeping multiple moving pieces on track without things slipping through the cracks.
• Experience building or following readiness checklists, project plans, or similar structured processes.
• Fluent in project management systems, such as Notion, Monday.com or AI-based tools to manage projects effectively.
• Comfort being the point of contact across several teams at once.
• Comfortable in building simple and easily digestible training manuals and SOPs.
• A proactive communicator who flags risk early rather than waiting to be asked.
• Detail-oriented and organized, but able to move fast when a launch timeline is tight.

WHAT YOU WILL ACHIEVE IN THIS ROLE

This role sits within our Implementation team, reporting to the Implementation Manager. You'll own the operational coordination of every new market and Imaging Center (IC) launch, acting as the connective tissue between Implementation and the functional teams being launched. Early on, your priority is learning the current implementation process end-to-end and successfully coordinating at least one launch from kickoff through stabilization.

As a scale-up business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in:

• Own the market and/or Imaging Center (IC) implementation coordination process, from kickoff through go-live and early stabilization for the operations teams.
• Build and maintain readiness checklists and go/no-go criteria for every launch.
• Act as the operational point of contact between Implementation and the teams being launched.
• Track launch timelines closely, flag risks and blockers early, and escalate before they become delays.
• Coordinate with Trainers, QA, and WFM to confirm training, quality monitoring, and staffing plans are in place before go-live.
• Run or support go-live day logistics, troubleshooting issues in real time.
• Maintain clear, up-to-date launch status reporting for leadership visibility.
• Document lessons learned after every launch and help turn them into playbook updates.

AI REQUIREMENTS

At Scan.com, AI isn't a side project; it's how we work. We expect everyone to use AI to think faster, remove drudgery, and multiply their output. What we care about is judgment: knowing when AI makes you sharper, when it doesn't, and how to use it responsibly around patient data. You don't need to be an engineer. You need to be someone who reaches for the best tool and gets more done as a result.

Tier 2 — AI-Amplified

For this role, the expectation is that you are AI-Amplified. AI is part of your daily workflow for drafting, analysis, and research, and you know how to check its output and use it responsibly with sensitive data.

• AI is part of your daily default. You use it to draft, analyse, research, and pressure-test your own thinking.
• You can show concrete examples where AI made your work meaningfully faster or better.
• You know its failure modes: you check its work, and you don't paste sensitive data into public tools.

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Assessment: we'll ask you to walk through how you'd use AI to tackle a real task from the role.

One assessment principle across all tiers: we're testing judgment and adaptability, not whether you've memorized today's tools. Tools change quarterly; the ability to learn and apply them is what compounds.

A VIEW ON OUR CULTURE

We're building something that matters. Every scan we speed up is a real person waiting on an answer, and that urgency runs through everything we do. We move fast, we own outcomes, and take pride in our output. If you like ambiguity, working with ambitious people, and want your work to visibly move the needle, you'll feel at home here.

HOW WE WILL INTERVIEW YOU

We keep our interview process short and sweet. Here are the stages you can expect, but we might switch up the order depending on team availability:

• 30-minute introductory phone call with our Senior Talent Partner.
• If it feels like there is an initial fit for all, we will invite you to a 45-minute video call with the hiring manager. This is a more structured interview that will deep-dive into the role and technical needs.
• 'Scan Standard' interview, where our panel screens for values alignment and the success factors that matter at Scan.com. You will also be assessed on your AI fluency at the stage and depth relevant to this role (see AI Requirements above).
• Meet the founders and/or other team members. Again, the length varies depending on how many people are involved and whether in person or via video call.
• Offer!

WHAT WE OFFER

We go beyond the basics with our benefits package. We believe great work starts with supporting our people. Here's what you can expect from us:

• Salary range of $80,000 - $90,000
• Flexible remote or hybrid work options
• Dedicated personal development budget
• Medical, vision, and dental coverage
• 28+ days of paid time off across PTO and wellbeing days, so you can show up at your best
• Paid parental leave
• All the equipment you need to do your best work
• Inclusive, people-first policies designed by our team, for our team
• Atlanta office perks: Complimentary team lunch every Wednesday, on-site gym access, roof terrace, and on-site lunch options

DIVERSITY AT SCAN.COM

Scan.com is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences.

We are opposed to all forms of unlawful treatment and discrimination.

Our ambition is for our team to be representative of society's diversity, and for every employee to feel respected and able to bring their best selves to work.

If you need an accommodation to apply or interview, contact us at people@scan.com.

We look forward to receiving your application!