Member Sales Manager

The Role We Need

PadSplit is looking for a Member Sales Manager to build and lead the sales engine that turns prospective renters into PadSplit members. As we grow, we need someone who can increase bookings, improve conversion, and manage the cost of acquiring each member while ensuring our member growth keeps pace with our host growth. This person will own the process, performance, and people responsible for delivering those results.

The Person We Are Looking For

We're looking for a proven sales leader who knows how to build, manage, and scale a high-volume inside sales team. You're equally comfortable developing a repeatable sales process, managing performance through data, and rolling up your sleeves to coach agents and work alongside the team. You're an owner who sets clear expectations, holds people accountable, and isn't afraid to make changes when the results aren't there.

Here's What You'll Be Doing Day-to-Day

• Sales Playbook: Build and continuously improve the member acquisition process, including call scripts, objection handling, follow-up cadences, and lead routing from first contact through move-in.
• Speed to Lead: Establish response-time expectations and lead coverage strategies that ensure prospective members receive timely outreach across the hours and time zones we serve.
• Team Performance: Establish daily and weekly activity and booking targets, maintain a transparent performance scoreboard, and hold agents accountable for delivering results.
• Sales Coaching: Review call recordings, provide actionable feedback, coach agents on specific behaviors, and step in to demonstrate effective selling when needed.
• Conversion Optimization: Analyze lead quality, connection rates, conversion rates, and cost per booking to identify opportunities and continuously improve sales performance.
• Data & Reporting: Establish reliable reporting and attribution across lead sources, agent performance, and bookings while identifying opportunities to automate manual processes.
• Team Development: Hire, train, develop, and manage a high-performing sales team, making timely performance decisions and determining when additional headcount is justified.
• Cross-Functional Partnership: Work closely with Sales Leadership, Sales Ops, Product, Marketing, Member Experience

Here's What You'll Need to Be Successful

• Sales Leadership: 5+ years of experience in inside sales, high-volume outbound sales, or contact center leadership, including at least 2 years managing a team of 15 or more.
• Proven Results: A demonstrated track record of meeting or exceeding sales targets through team performance, with measurable results you can speak to.
• Process Building: Experience building or rebuilding sales cadences, lead routing models, service-level agreements (SLAs), and incentive structures.
• Remote Leadership: Experience managing, developing, and holding distributed, remote, or offshore sales teams accountable.
• Funnel Analytics: Strong understanding of sales funnel metrics, including time to contact, connection rates, conversion rates, and cost per booking, with the ability to translate data into action.
• Coaching Expertise: Experience coaching sales representatives using call recordings, performance data, and specific behavioral feedback.
• Sales Technology: Comfort working with CRMs and sales or support platforms such as HubSpot, Zendesk, or Intercom, building reports, and leveraging tools such as power dialers and sales engagement platforms.
• Ownership & Adaptability: A hands-on, data-driven leadership style, strong communication skills, and the ability to operate in an evolving environment, make decisions quickly, and adjust strategies based on results.

Interview Process:

• Your application will be reviewed for possible next steps by the Hiring Manager.
• If you meet eligibility requirements, the next step would be a phone screen with a member of the PeopleOps team for about thirty (30) minutes.
• If warranted, the next step would be a video interview with our Revenue Ops Lead for 45 minutes.
• If warranted, the next step would be a video interview with our Head of Sales for one (1) hour.
• If warranted, the final step would be a video panel interview with key stakeholders at PadSplit for two (2) hours.
• The panel interview will require a candidate to work on a sales assessment where you will showcase your manager skills to the panel for discussion.
• If warranted, then we move to offer!