Research Operations Manager

Company Description

Leading creator of innovative technology that provides value-added services for collectors (cards, coins, tickets, memorabilia, tickets, etc.) worldwide.

Job Description

Role: Research Operations Manager

Hourly Rate: $60 *rate recently reduced due to client budget constraints, previously $65/hour)

Hours: 20 hours/week

Duration: Three months with opportunity to extend based on need.

Location: Remote, but west coast candidates will be prioritized

We are looking for a Research Operations Manager to provide hands-on research operations support for our Consumer Insights & Strategy team. This is an exciting time to join the growing collectibles space. This role will own the full participant lifecycle for our ongoing qualitative and quantitative research, working closely with our researchers to keep studies moving and our customer panel healthy.

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We need someone who has done this before, ideally at more than one organization, and who can walk in and immediately take ownership of recruiting, panel management, platform evaluation, and vendor/budget administration without a long ramp-up.

What You'll Do

• Panel Management: Manage panel outreach for our existing customer base, including tracking and reporting on outreach volume so we always know how much we're asking of our customers and when.
• Participant Recruitment: Recruit and coordinate customer participation in research studies, including all pre-session administration and tech checks, so every session starts on time and ready to go.
• Platform Evaluation: Evaluate and recommend qualitative research platforms to support and expand the team's research capabilities.
• Vendor & Budget Management: Own vendor management end to end, including NDAs, RFPs, and SOWs, and support budget tracking for research tools and outside partners.
• Cross-Functional Partnership: Partner closely with the Consumer Insights & Strategy team to ensure successful execution of studies, from kickoff through fieldwork.
• Records & Reporting: Maintain accurate, up-to-date records of participant outreach and engagement history to inform future research and avoid over-surveying the same customers.

Qualifications

Who You Are

• Experienced Research Ops Manager: 8+ years of experience in research operations.
• You've owned the full participant lifecycle before, ideally across more than one organization or team, and know where the friction points are before they happen.
• Platform-Fluent: Comfortable across a broad set of research and recruiting tools (e.g., UserTesting, Alchemer, UserInterviews, dScout, Calendly, etc), and confident evaluating and recommending new ones.
• Vendor & Budget Savvy: Experience owning NDAs, RFPs, and SOWs, and managing budgets and contracts with outside research vendors and platforms.
• Comfortable at Pace: You can run multiple concurrent workstreams and studies without dropping the details, and you bring structure to ambiguity rather than waiting for it to be handed to you.
• Collaborative Partner: You build trust quickly with researchers and customers alike, and you're known as responsive and reliable under deadline pressure.

Additional Information

We Are Rosie provides strategic consulting and talent solutions for the marketing industry. We partner with more than 200 of the world’s biggest brands and agencies to help them solve unique marketing challenges with the best people, swiftly and at scale. Founded by former advertising executive Stephanie Nadi Olson in 2018, We Are Rosie is on a mission to redefine how marketing works, with an inclusive, human-centric approach that’s better for business and better for marketers. Our company has been recognized as an industry trailblazer and earned many accolades, including being named to the 2023 Global Top 100 Inspiring Workplaces, the Inc. 5000 2022, and Adweek’s Fastest Growing Agencies in 2021.

We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, marital status, or any other status protected under federal, state, or local law.