Senior Travel Planning Specialist for Custom & Group Tours

Job Description

Project Expedition, a fast-growing travel startup, is looking for a Travel Planning Specialist to join our Custom and Groups team. This role focuses on creating custom itineraries and quotes for travel advisors and their clients. If you enjoy travel, problem solving, and finding the right solution for complex requests, you’ll fit right in.

As part of the Custom and Groups team, you’ll design, quote, sell, and support custom experiences for travelers around the world. You’ll work on everything from one-off private tours to large leisure or corporate group programs.

Key Responsibilities

• Communicate with travel advisors through email and phone using our internal ticketing system
• Deliver prompt, friendly, and professional service
• Work with tour operators around the world to build custom and group itineraries
• Create tailored proposals and quotes based on each group’s needs
• Manage requests ranging from single custom tours to multi day group programs
• Troubleshoot issues in real time when needed
• Suggest creative ideas and unique experiences to enhance trips
• Build and maintain tour content, pricing, and logistics for group excursions and custom programs
• Coordinate capacities, schedules, and operational details with vendors
• Keep advisors and operators updated on itinerary or schedule changes
• Support advisors and group leaders with questions and bookings
• Monitor penalty schedules, cost confirmations, agreements, and deadlines
• Review guest feedback and share insights to improve future programs

The ideal candidate:

• Proficient in Microsoft Word, Excel, power point.
• Excellent written and verbal communication skills
• Ability to multi-task, prioritize and problem solve in a fast past environment.
• Ability to manage changing priorities and meet deadlines
• Strong interpersonal and customer service skills.
• Strong analytical capabilities with a high level of attention to detail
• Works well independently and as part of a team
• Is fluent in written and spoken English (Other languages desirable)

Work Schedule:

We are looking to hire for the following shifts:

• Tues-Sat 8:00 am-5:00 pm EST
• Sun-Thu 8:00 am-5:00 pm EST

Benefits include:

• Annual company bonus (up to a total of $3,000, based on company targets - deferred eligibility)
• 15 days of leave (increases to 20 days at 2 years tenure)
• Company Healthcare Plan (Company contribution $10,500 with 2 completely covered plans)
• Annual work from home budget $500
• Annual training budget of $250
• TSA Precheck (worth $80)
• Annual Project Expedition tour credits of $750
• Employee discounts on thousands of tours and activities

Additional Information

While we’re excited to grow our team across the U.S., we’re currently unable to hire employees residing in California or New York

Please note that while this is a remote position, it is not suitable for digital nomads. Employees must be based in the United States and will have an allocation of time that they can work remotely in other destinations.

Project Expedition is growing very rapidly, and we expect that this role will evolve over time. As a result, you will not only have the chance to make a direct impact on a growing company, but you will have the opportunity to shape and influence your career path. This position is great for someone who thrives without a lot of structure, works independently, responds well to change and a fluid working environment, and who always tries to find a better way of doing things.