Staff Social Strategy & Operations Manager

Job Description

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀

Summary: You'll own ClickUp's social strategy and build the systems to execute it at scale. You deeply understand what wins on each platform: the formats, the hooks, the timing, the tone. But you're not just a strategist who hands off a plan. You build AI-powered workflows and automation to operationalize your strategy so it runs continuously, learns from data, and scales beyond what any team could do manually. You're a social-native operator who builds systems, not an engineer who dabbles in social.

Responsibilities:

• Own platform-native social strategy across X, LinkedIn, TikTok, and emerging channels: define what ClickUp's voice, format, and engagement approach looks like on each, tailored to what works on that platform
• Develop and execute content and engagement strategies that drive measurable growth in reach, engagement, and audience quality
• Identify trends, conversations, and cultural moments worth engaging with, and move fast enough to capitalize on them
• Build AI-powered systems and automated workflows to execute social strategy at scale: monitoring, engagement, response, and content distribution
• Create feedback loops between social performance data and strategy; use signal to iterate what gets made and how it gets distributed
• Own proactive engagement: identify and engage relevant conversations, mentions, and opportunities using AI-powered monitoring and automated response workflows
• Develop automated systems that handle routine engagement while escalating high-value or brand-sensitive conversations to humans
• Own execution end-to-end: strategy through measurement, with clear accountability for outcomes
• Partner with content creators, influencer team, and brand to ensure systems amplify their work
• Establish and report on social growth KPIs with clear attribution

Requirements:

• 5-7+ years in social media strategy with demonstrated expertise in platform-native content and engagement strategy (you know what works on X vs. LinkedIn vs. TikTok and why)
• Proven track record of growing social presence with strategic intent: not just posting more, but understanding the mechanics of each platform and exploiting them
• Strong creative taste and editorial instinct for what resonates on social: you can look at a piece of content and know whether it'll hit before it goes live
• 2+ years building AI-powered systems and automated workflows to scale social execution (monitoring, engagement, response, distribution). Using ChatGPT to draft captions is not sufficient.
• Technical fluency: comfortable with APIs, automation platforms (Zapier, Make, custom), and can deploy integrations between systems without an engineer
• Strong strategic thinker who takes things from 0 to 1 independently: vision to execution, measurable outcomes, zero hand-holding
• Data-obsessed: builds dashboards, runs experiments, iterates based on signal not gut

Equal Opportunity Employer

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