VP, Client Service (MarTech)

Job Description

Bounteous is a global AI Services firm where agentic engineering and human experience converge to deliver transformative business outcomes for the enterprise. We help organizations design, build, and scale AI-driven products, platforms, and processes. With more than 5,000 team members worldwide, Bounteous delivers AI that sticks, powering adoption and outcomes that move organizations from experimentation to true transformation. Bounteous is backed by New Mountain Capital, a New York-based growth-oriented investment firm that emphasizes business building.

We are seeking a strategic executive Client Services Partner to lead a portfolio of enterprise Health clients, driving digital and technology transformation, business modernization, and AI-enabled innovation across complex organizations. This VP-level role is accountable for end-to-end client success, portfolio growth, and operational excellence, partnering closely with C-suite clients and Bounteous leaders. This role will play a critical part in expanding Bounteous’ Health consulting capabilities, shaping industry strategy, and growing strategic client partnerships.

Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Role & Responsabilities

• Own and grow a portfolio of strategic healthcare client accounts, with accountability for revenue growth, executive relationships, delivery success, and overall client satisfaction.
• Develop and execute multi-year account growth strategies, identifying opportunities to expand digital transformation, marketing technology, and experience-related services.
• Partner with Business Development to identify new opportunities, expand existing relationships, and align client needs with Bounteous' consulting, technology, and AI capabilities.
• Serve as a trusted advisor to C-suite executives and other senior stakeholders, helping clients navigate business transformation, marketing technology, and digital innovation initiatives.
• Lead executive business reviews and strategic account planning to ensure alignment between client priorities, Bounteous leadership, and delivery teams.
• Oversee commercial and operational performance, including pipeline development, revenue forecasting, financial performance, margin management, risk mitigation, and contract negotiations.
• Collaborate with consulting, engineering, delivery, and technology teams to develop solutions, scope engagements, prepare statements of work, and execute enterprise transformation programs.
• Work with clients and technology partners to identify opportunities involving digital experience, marketing strategy, and platforms such as Adobe and Salesforce.
• Build and maintain strategic relationships with technology partners and alliances to support client growth and transformation opportunities.
• Lead and mentor cross-functional teams while maintaining executive-level client engagement and accountability for commercial outcomes.

Preferred Qualifications

• 14+ years of experience in technology consulting, digital transformation, professional services, or strategic client account leadership, preferably within healthcare.
• 10+ years of experience leading technology-enabled business transformation initiatives, including digital modernization, marketing technology, and enterprise transformation programs.
• Demonstrated success managing and growing strategic enterprise client accounts, with direct accountability for revenue growth, executive relationships, and commercial performance.
• Strong understanding of healthcare industry dynamics, preferably with experience supporting healthcare providers, health systems, or other large healthcare organizations.
• Experience developing and expanding client relationships through marketing technology, digital experience, customer engagement, and business transformation services.
• Experience working with enterprise marketing and experience platforms such as Adobe Experience Cloud, Salesforce, and related marketing technology solutions.
• Established relationships with senior business, marketing, digital, and technology executives, including CMOs, CIOs, CTOs, and other C-suite stakeholders.
• Experience collaborating with technology partners and strategic alliances to develop client solutions and expand business opportunities.
• Proven ability to identify growth opportunities, develop account strategies, lead complex sales pursuits, and negotiate enterprise consulting and technology services agreements.
• Understanding of AI-enabled marketing, personalization, customer data platforms, marketing automation, and digital experience transformation.
• Experience overseeing complex, cross-functional technology initiatives involving consulting, engineering, digital experience, data, and delivery teams.
• Strong commercial and financial management skills, including revenue forecasting, pipeline development, profitability, and margin management.
• Excellent executive communication, relationship management, negotiation, and presentation skills.
• Bachelor's degree or equivalent professional consulting experience.

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Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. Bounteous is willing to sponsor eligible candidates for employment visas.

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