Customer Success Manager

About OuterSignal

We are building the customer intelligence layer for commerce. Brands know when an order comes in, but they only see ~5% of the real story. We show them the other 95%: not just who bought, but who that person is - the execs, influencers, journalists, retail buyers, investors, and everyday customers who become a brand’s best evangelists. Our platform enriches every order in real time with professional + personal signals, unlocks personas, and powers everything from surprise-and-delight outreach to smarter email flows, analytics, and BD leads. We're a small, high-performing team building the category-defining platform for e-commerce customer intelligence, backed by a world-class investor base.

The Opportunity

We're looking for a curious, motivated Customer Success Manager to help our growing brand base get real value out of OuterSignal. This is a ground-floor role on a fast-moving team - you'll work closely with colleagues set merchants up for success and help brands turn data into action. It's a great fit for someone who's eager to learn the craft of customer success in a high-growth environment, and who wants real ownership.

What You’ll Do

• Assist in developing playbooks - contribute to the library of use cases and best practices that help brands win with OuterSignal
• Help brands with setup and training - lead working sessions with brand teams to walk through the platform and drive adoption
• Monitor account health — track usage across your book of accounts and flag risks or opportunities to the team
• Handle customer support — serve as a first point of contact for questions, troubleshooting, and escalations
• Help surface product insights — document customer feedback and share patterns with the team to inform the product roadmap
• Learn the business — develop a deep understanding of eCommerce, DTC brand operations, and martech so you can speak credibly to customers

What We're Looking For

• 2-4 years of experience in customer success, account management, agency client services, or a related customer-facing role
• Genuine interest in eCommerce, DTC brands, or marketing technology
• Exposure to tools like Klaviyo, Meta Ads Manager, Gorgias, or similar martech is a plus — but not required
• Strong communicator, both written and verbal — you can explain things clearly and follow through consistently
• Organized and detail-oriented — you can manage multiple customers at once without things falling through the cracks
• Curious and coachable — you ask good questions, take feedback well, and want to grow fast
• Comfortable in ambiguity — you don't need everything figured out to get started

What We Offer

• Impact: Join at the ground floor where your work directly influences company trajectory
• Growth: Rapid company growth creates exceptional learning and advancement opportunities — this role is designed to grow with you
• Flexibility: Remote-first culture with autonomy over your work
• Team: Work directly alongside the founding team
• Mission: Revolutionizing the way brands understand and market to their customers

How to Apply

Submit your resume along with responses to the application questions. We review applications on a rolling basis and will reach out to qualified candidates to discuss potential opportunities.

We celebrate diversity and are committed to creating an inclusive environment for all employees.