Manager, Accounts Receivable & Collections

Job Description

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview

Deliver accurate accounts receivable reporting, stronger collections, and lower bad debt as a hands-on leader on our Business Operations team. Reporting to the Senior Manager of Receivables, you will own key receivables decisions, partner across the business, and help our collections and cash application work scale.

Essential Duties & Responsibilities

• Drive timely collection of outstanding receivables across all subsidiaries by owning a monthly past-due file, partnering with collectors, and reviewing priorities with the Senior Manager.
• Reduce delinquency and bad debt by developing collections strategies, resolving high-risk accounts, and managing our external collections agency, including tracking recoveries and settlement turnaround and reporting on its effectiveness.
• Ensure sound financial decisions by reviewing write-offs, refunds, journal entries, and Salesforce quotes with nonstandard payment terms, and approving settlements within delegated authority alongside Legal.
• Deliver accurate receivables reporting and build repeatable reports that reduce inbound questions on past-due balances, churn dates, retention records, and open cases.
• Strengthen partnerships with Sales, Customer Success, Legal, Finance, and Business Applications by resolving disputes and setting payment plans.
• Keep stakeholders aligned by assisting or leading recurring Collections Review and monthly leader and account manager meetings, and presenting trends, concerns, and open items with leadership to relevant audiences.
• Develop and coach direct reports through regular 1:1s and performance discussions, and provide guidance to the cash application team, which remains under the Senior Manager.
• Improve scalability by documenting policies and procedures and optimizing collections and receivables tools with Business Applications.
• Support audit readiness and compliance as a point of contact for external audits.

Requirements & Skills:

• 7+ years of progressive experience in accounts receivable, collections, credit, or cash application, including management or senior experience with decision authority and leading teams, ideally including globally distributed teams.
• Extensive knowledge of collections and receivables accounting, including external audits and managing third-party collections agencies.
• Strong CRM, ERP, and I2C tooling experience (Salesforce and NetSuite preferred), plus reporting and dashboard experience, using business intelligence tools where appropriate.
• Analytical, detail-oriented problem solver with sound judgment and strong communication skills, able to work independently and present financial information to finance and non-finance audiences.
• Preferred: M&A integration experience in a private equity-backed, multi-entity B2B SaaS environment, including aligning collections policies and consolidating receivables across entities.

Education:

• Bachelor's degree preferred in Finance, Accounting, Business, or a related field; equivalent experience considered.

This role can be performed 100% remote anywhere in the US. Anticipated Pay Range: $100,000 – $105,000 Annually USD. Final compensation will be determined based on the candidate’s experience, skills, and qualifications.

Total compensation includes US employee benefits and annual bonus eligibility.

Benefits we offer:

• Health, Dental & Vision Insurance *
• 401 (k) + Employer Match *
• Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program

Perks we offer:

• Remote Work
• Career Advancement & Professional Development Opportunities
• Employee Recognition
• LinkedIn Learning Platform

Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels.