Senior Consultant, NICE CXone - IEX/WFM

Job Description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The NICE CXone IEX Senior Consultant is responsible for the overall development, testing and delivery of the NICE CXone IEX solution. This is a hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the NICE CXone IEX software. Technical experience with various WFM technologies including NICE CXone IEX will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.

What You'll Be Doing

• Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.
• Influences opportunity strategy to incorporate the right technologies.
• Exercises wide latitude in determining objectives and approaches to client engagements.
• Influences client leadership to establish overall business relationship and engagement strategy. Is primarily client-focused; however, does have some responsibility for internal functional matters and partner engagements.
• Works on issues that impact design/selling success, future concepts, and product offerings.
• Attend meetings and training as required.
• Work with system analyst and project management for the successful completion of a project.

What You'll Bring to the Role

• Bachelor’s degree in computer science, IT, or engineering preferred.
• Design, configuration and deployment experience with NICE CXone IEX required.
• 5 or more years’ experience in NICE CXone and UC environments.
• Existing knowledge and/or industry certifications for NICE CXone and process automation technologies.
• Experience with enterprise level CCaaS architecture for complex business needs.
• Experience creating and presenting to executive level stakeholders (technical and non-technical).
• Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
• Desire to work in a fast-paced environment.

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This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

- Medical, dental, vision

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- tax-advantaged health care accounts

- financial and income protection benefits

- paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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