Vice President, Digital Sales - Enterprise

Job Description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

As a VP, Enterprise Sales Executive for TTEC Digital and working remotely, you’ll drive new-logo growth and account expansion across our full portfolio of data, AI, cloud, CRM, and contact center solutions. You’ll help enterprise organizations transform customer experience by bringing together TTEC Digital expertise and leading platforms from AWS, Google, Microsoft, Five9, NICE, Genesys, Salesforce, and other strategic partners.

This is a role focused on creating opportunities, penetrating net-new enterprise accounts, developing executive relationships, and closing transformational deals. You’ll serve as a trusted advisor to senior business and technology leaders, connecting their priorities to differentiated, partner-enabled solutions from TTEC Digital, a data and AI company for CX.

What You’ll Be DoingYou’ll own the full sales cycle, from identifying and targeting new accounts through prospecting, executive engagement, solution development, negotiation, and close. You’ll build and execute territory and account strategies designed to consistently create new-logo pipeline and deliver revenue against aggressive targets.

You’ll lead with the business value of data, AI, cloud, CRM, and modern contact center solutions, engaging executives across Customer Experience, Customer Service, Digital, Technology, Data & AI, Sales, and Operations.

Working with TTEC Digital solution architects, consultants, partner specialists, and delivery leaders, you’ll develop compelling solutions across AWS, Google, Microsoft, Five9, NICE, Genesys, Salesforce, and other platforms to address complex customer challenges and differentiate TTEC Digital in the marketplace.

Key areas of focus include:

• Identify, prospect, penetrate, and close net-new enterprise accounts & expand existing accounts.
• Pipeline creation: Generate qualified pipeline through targeted prospecting, account mapping, executive outreach, partner ecosystems, events, and referrals.
• Executive engagement: Establish relationships with C-suite and senior decision-makers and create access to economic buyers.
• Portfolio positioning: Position TTEC Digital as a data and AI company for CX, with capabilities spanning cloud, CRM, contact center, analytics, automation, and managed services.
• Partner-led solution selling: Connect customer challenges to solutions from AWS, Google, Microsoft, Five9, NICE, Genesys, Salesforce, and other strategic technology partners.
• Opportunity leadership: Orchestrate internal teams, partner stakeholders, and customer leaders through complex sales cycles.
• Revenue growth: Consistently achieve new-logo bookings, revenue, pipeline, and activity targets.
• Competitive selling: Differentiate TTEC Digital and our partner-enabled solutions against CX, CCaaS, AI, cloud, CRM, and services competitors.
• Forecast discipline: Maintain accurate pipeline, opportunity strategy, close plans, and forecasts.

During a Typical Day, You’ll

• Research and prioritize net-new enterprise accounts based on data, AI, cloud, CRM, and contact center transformation potential.
• Build relationships with C-level and senior executives across CX, Customer Service, Technology, Digital, Data & AI, Sales, and Operations.
• Prospect into organizations where there is a compelling business case for AI-powered customer and employee experiences.
• Develop account-entry strategies and identify whitespace, buying centers, influencers, partner relationships, and economic buyers.
• Conduct executive discovery to understand business priorities, CX challenges, data environments, technology ecosystems, and transformation initiatives.
• Position TTEC Digital’s full portfolio and partner ecosystem around high-value business problems rather than any single platform or technology.
• Create and advance opportunities from prospecting through qualification, solution development, negotiation, and close.
• Partner with solution architects, practice leaders, and partner teams on proposals, demonstrations, business cases, and executive presentations.
• Maintain a healthy new-logo pipeline, aggressively progress pursuits, and maintain accurate forecasts.

What You Bring to the Role

• 10+ years of enterprise technology, SaaS, cloud, AI, CX, CCaaS, CRM, data, or professional services sales experience.
• Demonstrated new-logo hunting track record, including personally originating and closing enterprise accounts.
• Consistent success achieving or exceeding aggressive sales quotas.
• Proven ability to create pipeline through self-generated prospecting, partner relationships, and account development.
• Experience selling complex, transformational solutions with six- and seven-figure+ deal potential.
• Experience selling into Customer Experience, Contact Center, Customer Service, Digital, Technology, Data & AI, Sales, or Operations organizations.
• Experience selling across one or more major ecosystems, including AWS, Google, Microsoft, NICE, Genesys, Salesforce, or comparable enterprise platforms.
• Ability to lead with an integrated, platform-agnostic point of view and align the right partner technologies to each client’s environment and priorities.
• Executive presence and demonstrated ability to establish C-suite and senior business and technology relationships.
• Strong consultative and value-selling skills, including the ability to create demand around solutions customers may not yet be actively evaluating.
• Experience navigating complex enterprise buying processes and multi-stakeholder, multi-partner sales cycles.
• Ability to independently develop territory and account strategies and prioritize the highest-value opportunities.
• Strong competitive selling, negotiation, communication, and closing skills.

About UsTTEC Digital and our 1,500+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 45,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.