Program Analyst - Training Consultant

Job Description

Trilogy Federal drives innovative solutions for complex business challenges across financial management, healthcare, and government industries. Our collaborative, client-first service approach, combined with our commitment to the rapid implementation of pragmatic solutions, has earned Trilogy an unparalleled reputation for delivering transformative results.

Trilogy Federal seeks an Informatics Program Analyst to support a federal healthcare customer as an embedded member of a Tier 1 SME team. The role applies program and operational analysis to VHA healthcare informatics and Oracle Health/Federal EHR workflows, tracking user-support trends, adoption challenges, and training needs. The analyst coordinates site-specific support and refresher-training activities, advises on end-user resources, and uses qualitative and quantitative information to recommend workflow, program, and adoption improvements in partnership with SMEs, training stakeholders, and local sites.

Primary Responsibilities:

• Analyze healthcare informatics operations, EHR workflows, user feedback, and recurring support or training gaps to identify improvements.
• Embed with Tier 1 SMEs and coordinate site-specific user-support and refresher-training requests with local contacts and training stakeholders.
• Collect, validate, and analyze qualitative and quantitative support, adoption, and program data; develop concise metrics, reports, and status updates.
• Identify recurring user issues and recommend appropriate training, coaching, job aids, communications, or workflow improvements.
• Advise SMEs and training owners on revisions to FAQs, job aids, training materials, and user guidance following system or policy changes.
• Support EHR Go-Live and Post Go-Live activities through issue tracking, program coordination, adoption monitoring, and process analysis.
• Track activities, milestones, risks, and outcomes; evaluate whether support interventions address gaps and communicate recommendations to stakeholders.

Minimum Requirements:

• Bachelor’s degree in Health Informatics, Healthcare/Business Administration, Data Analytics, Information Systems, or related field
• At least 5 years of relevant clinical informatics or healthcare IT experience (Veterans Administration healthcare setting preferred)
• Experience evaluating operations or programs using qualitative and quantitative methods, analyzing data, and developing metrics, reports, and decision-support materials.
• Strong analytical, problem-solving, communication, and stakeholder collaboration skills.
• Ability to meet Federal/VA security, privacy, and information-security requirements, obtain a Public Trust clearance, and travel as needed.

Preferred Qualifications:

• Oracle Health/Cerner Millennium, FEHR, VA VistA/CPRS, and VHA EHR modernization or Post Go-Live experience.
• Experience delivering or coordinating EHR workflow training, refresher sessions, workshops, office hours, coaching, and site-specific end-user support.
• Skill identifying learning needs, proficiency gaps, recurring user issues, and adoption barriers; recommending and assessing support interventions.
• Experience preparing or updating job aids, FAQs, training content, knowledge articles, and end-user communications with SMEs.
• Experience working with Tier 1 SME teams, training stakeholders, distributed sites, and change-management initiatives.
• Familiarity with dashboards, performance measurement, learning platforms, and SAFe/Agile teams.

Benefits (including but not limited to):

• Optional FSA
• Paid parental leave
• Paid time off and 11 paid holidays
• No cost group term life/AD&D plan, and optional supplemental coverage
• Pet insurance
• Monthly phone and internet stipend
• Tuition and training reimbursement

To cut down on falsified applications and to avoid subjecting real candidates to screening by AI assistants, phone interviews at Trilogy require either a landline or a cellphone number backed by a physical SIM. We cannot conduct interviews with candidates who provide VOIP contact numbers (including Google Voice).

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.